2020
Bachelor of Secondary Education major in Biology
Caraga State University
More Info About Me
My Skills and Competencies
Technical Support
Data Entry
Email Management
Customer Support
Calendar Management
File Management
Graphic Design
Project Management
Certificates
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My Experience and Education
2022
-
2024
Freelance
(Executive Assistant)
•Organized and categorized incoming emails based on urgency and importance
•Drafted and sent email responses on behalf and with approval of the client
•Recorded and updated data on the CRM
•Organized and properly labeled files
•Scheduled appointments and meetings, organized client's calendar according to urgency and importance of the tasks
2021
-
2022
Accenture, Inc.
(Customer Service Associate)
• Adding subscriptions, changing packages, clarifying and explaining billing concerns
• Basic troubleshooting of cable, broadband, and telephone issues
2020
-
2021
Concentrix CVG Philippines, Inc.
(Advisor II, Technical Support)
• Basic computer troubleshooting
• Installation of Microsoft applications and accessibility tools
• Setting up and configuring e-mails in the Outlook application
• Purchasing Microsoft products as per customer request
• Follow-up pending or escalated cases
•Proper transfer of calls with out-of-scope support issues
My Services
Administrative Support
Email management, calendar management, project management, file management, and data entry.
Technical Support
Troubleshooting computer software and hardware issues, configuring and setting-up emails.
Customer Support
Answers customer's concerns with products or services offered by the company or client via phone, chat, and email.