I am a talented, ambitious, goal-oriented and hardworking individual who has acquired intensive knowledge in customer service with 6 years experience in the BPO industry, delivering excellent service to the clients and the company. I am also a graphic artist in my spare time, and I can truly say that I have come a long way to where I am today, fully invested in everything I do.
Furthermore, I am passionate about learning new things, challenging myself and working to reach my goals and task on a daily basis.
Bachelor of Science in Information Technology
Created various logos, wedding invitations, tarpaulins and more.
• Currently a Case Management mentor.
• Handles follow up outbound calls with regards to the issue on their account including but not limited to account status, signal issues and radio issues.
• Provides better and clear solutions on product related issues.
• Providing information on additional products and services.
• Handles calls daily with duties including but not limited to creating a new account, tracking parcels and checking account status.
• Providing information on additional products and services.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Creating Visual content to communicate messages.
Provides better and clear solutions to resolve the issue.