Royce D Elona

Administrative Assistant
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Contact Information
  • +639176332505
    •
  • royce1607@gmail.com
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Ojectives

Having experiences from my previous employers proven me that I developed my
skills and learned lots of things beyond my limits.
I am applying for a position that suits my skills as I know that I could be a great
addition to the team. However, this is the opportunity that I should take not only to
learn more but to improve my skills on handling and leading the team.
I know for a fact that I delivered good scores and left my previous posts with flying colors
and I know for sure that I can do best for this new team to help them to expand and become successful in the
future.
Work Experiences

APC by Schneider Electric
July 2016 - 2022
• Order Management/Shared Service – July 2016 – July 2017
• Contract Administrator – EMEA Services – July 2017 – July 2019
• Claims Coordinator Post Invoice Discount – July 2019 – 2022
• (High Performer) last agent review and No DA

IQOR Philippines
February 2014 – February 2016
• T-Mobile Prepaid Mobile phones /Internet Devices
• Customer Service Representative/Support
• Assist Telco related concerns through phone

Cyberone.PH Makati
January 2013 – January 2014 “Project Base for pioneer acct”
• Handles part of Telstra’s new telecom business (Aldi Mobile) in Australia.
• Support/CSR/TSR/assistant trainer
• Assist Telco related concerns through phone and email

Sutherland Global Services - AVG Technologies
February 2011 – January 2013
• Handles one of the leading anti-virus protection software’s in US/UK
• SME/Sales Consultant
• Assist sales related concerns through phone/chat/email for US/UK customers

Teleperformance
September 2010 – February 2011 “contractual for DELL”
• Dell (Hardware/Software) Project based.
• Tier 2 Technical Support Representative
• ANZED (Australian and New Zealand account)

Teletech
August 2008 - August 2010
• HP (Laptops, Netbook, B. PC)
• Sales and Technical Support Specialist.
• Provides full information for new products/accessories/warranties/phone supports
• Assisting US customers over the phone for tech related concerns.
Personal Data

PERSONAL DATA
Age: 35 yrs old
Sex: Male
Nationality: Filipino
Height: 5’5’’
Weight: 150 lbs

EDUCATIONAL ATTAINMENT
College
International Hotel and Restaurant Management
Habay Bacoor Aguinaldo Hi-way Cavite
• Major in Hotel/Bar Operations.
2004-2008
ETTMNHS
Gahak Kawit Cavite
• 2000 -2004
BDES
Batong Dalig Kawit Cavite
• 1994-2000