2013 - 2017

Perpetual Help College of Pangasinan

Bachelor of Science in Hotel and Restaurant Management

PROFESSIONAL
Time management
Problem-solving
Communication
Creativity
Quick learner

✓ Microsoft Office
✓ Quickbooks Online
✓ Google Workspace
✓ Zoom
✓ MS Teams

An independent and responsible individual who thrives in a fast-paced environment. I learned to hone my multi-tasking and time management skills and value patience. I’m a fast learner, always open to ideas, and ready to learn new things. Remains dedicated and committed to tasks. So right now, I’m looking for a more significant challenge and an opportunity to apply my knowledge and skills to help people further.

Full-Charge Bookkeeper with a track record of effectively and adequately supporting overall accounting functions. Highly organized. Detail-oriented. A thorough understanding of A/P, A/R, payroll, general ledger postings, invoicing, taxes difficulties, and regulatory compliance requirements. Providing timely and regular financial information that supports organizational goals and objectives with a keen capacity to analyze cost control.

2018 - 2021

CUSTOMER SERVICE REPRESENTATIVE, Alorica - Northgate Alabang

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Supports customers by providing helpful information, answering questions, and responding to complaints. Also help ensure that customers are satisfied with products, services, and features.

2019 - 2020

SUBJECT MATTER EXPERT, Alorica - Northgate Alabang

Contributes expertise to enhance organizational efficiency. Also evaluates organizational needs, determines suitable technical solutions, and ensures the facts and details are correct so defined requirements are met.

April 2022

Bookkeeping Internship

Digital Byte Financial Services

March 2022

QuickBooks Online Certification

Intuit QuickBooks

March 2022

Online Bookkeeping Course

ProVA PH

February 2022

General Virtual Assistance Training

ProVA PH