Rowena Ramiela V. Medina

Virtual Assistant
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Executive Summary

Cultivating my skills as a meticulous virtual assistant, I specialize in delivering comprehensive remote administrative and customer service support. With a keen eye for detail, I excel in managing remote office procedures and handling calls efficiently. I am adept at meeting deadlines and possess strong research abilities, ensuring streamlined processes and optimal information management for my clients.
Skills and Expertise

- E-mail handling and Email inbox optimization
- Calendar & Meeting Scheduling
- Research, Data Collection and Data Entry
- SMM (scheduling posts)
- Website post management
- Customer Support
- Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
- MS Office (Word, Excel, PowerPoint, Outlook)
- Other administrative support.
Contact Me At:

Email: rramvmedina@gmail.com
Phone: +639 234 164 947
Skype ID: yhamedina
Address: Sta. Cruz, Manila, Philippines, 1014
Schools Attended

PAMANTASAN NG LUNGSOD NG MAYNILA - MANILA, Hotel & Hospitality Management | June 2012 - 2016

Knowledge in office works and procedures.
Have studied Event Management and Front Office Management.
Work Experienced
April 2017 - October 2017

RETAIL NETWORK CENTER OFFICER, Wide Wide World Express

- Responsible for all in-house sales activities in the branch or drop center.
- Promoting and selling the company’s products or services, using knowledge of the product or service to demonstrate benefits to potential customers.
- Developing and sustaining long-lasting relationships with customers.
- Answering customers' questions and escalating complex issues to the relevant departments as needed.
- Developing in-depth knowledge of company products.
- Implementing and maintaining sales tracking and monitoring systems.
- Encouraging purchases and addressing customer inquiries.
- Arranging/Handling for shipments.
June 2016 - January 2017

CASHIER/ASSEMBLER, Amor Bakery

- Managing transactions with customers using cash registers.
- Scanning items or inputting item codes for purchased goods.
- Process bakery purchases, including handling cash, credit cards, and other forms of payment.
- Issuing receipts.
- Keeping track of all cash and credit transactions.
- Upsell products and introduce new ones.
- Bag, box or gift-wrap packages.
- Assembling food trays, handling customer complaints, and maintaining food safety procedures.
- Prepare and package food products and operate labeling machines.
- Arranging food items on plates or trays.
- Clean and sanitize work areas.
Virtual Assistant Certified Trainings

Social Media Management

Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment.

Graphic and Video Creation using Canva

Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes.

Data Entry

Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information.

Project Management

Learned project management principles and techniques, including task organization, timeline management, and coordination with team members.

Calendar Management

Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.

Facebook Ads

Learned how to create, test and scale ads, including Ads Manager setup, campaign setup, targeting audience and analyzing metrics.