Sales Specialist - Inbound/Outbound
QUANTRICS ENTERPRISES INCORPORATED
Drive sales and revenue by converting inbound and outbound leads into customers for TV, Internet, Home Phone, Security Systems, and Mobility services. This involves understanding customer needs and recommending tailored solutions that enhance their experience. A strong focus is placed on upselling and cross-selling bundled services to maximize value. Delivering excellent customer service, handling objections effectively, and maintaining a customer-centric approach are key responsibilities. The role also requires meeting or exceeding sales targets, staying updated on Bell Canada’s latest products and promotions, and maintaining customer relationships through follow-ups to ensure satisfaction and long-term engagement.
• Product Expertise – Specialize in TV, Internet, Home Phone, Security Systems, and Mobility solutions.
• Customer Engagement – Identify customer needs and provide tailored solutions to enhance their home and mobile experience.
• Sales & Upselling – Drive sales by recommending bundled services and value-added features.
• Consultative Selling – Educate customers on the latest technologies, promotions, and service benefits.
• Target Achievement – Consistently meet and exceed sales quotas through effective communication and relationship-building.
• Technical Knowledge – Stay updated on Bell Canada’s products, services, and industry trends.
• Problem-Solving – Address customer concerns efficiently to ensure satisfaction and retention.
• Team Collaboration – Work closely with internal teams to enhance service delivery and customer experience.