Roselyn Gumba Ngalongalo

Virtual Assistant
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Contact Information
  • rheingumba@gmail.com
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  • +639670966645
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  • Rizal, Philippines
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About

Hi! I’m Roselyn, an organized and reliable Virtual Assistant and Office Clerk with experience in administrative tasks, email handling, data entry, and customer support. I treat every business I work with as my own, which helps me stay focused on efficiency, accuracy, and delivering results. I’m easy to work with, a fast learner, and I love helping clients simplify their workload so they can focus on growth.
Awards and Certificates
2016

Certificate of Achievement, GTGF Food Corp.

For achieving a perfect score in GMP, SSOP, & Food Refresher’s
Orientation
2025

Certificate of Participation, ProVa Virtual Assistant

For successfully participating in the General Virtual Assistance Training, a live webinar that aims to enrich the knowledge of the participants in the growing freelancing marketing
Work Experience
Oct 2020 – 2025

Office Clerk, Masedana Properties Corporation

● Document and File Management
● Data Entry and Record Keeping
● Administrative Support
Oct 2023 – Nov 2023

Customer Service Representative, 24-7 Intouch Ph Inc.

● Handle Customer Inquiries and Concerns
● Provide Product or Service Information
● Document Customer Interactions
Hard Skills

Email & Calendar Management
Data Entry & Spreadsheet Organization
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive, Gmail)
Basic Project Management (Trello, Asana)
File Organization & Digital Clean-Up
Internet Research
Basic Video Editing (CapCut, Canva)
Basic Photo Editing (Canva)
Social Media Graphics (Reels covers, carousel posts, quote cards)
Invitation & Resume Layout Design
Basic Branding (color palette, typography, simple brand kits)
Content Planning (simple content calendars)
Soft Skills

Highly Organized & Detail-Oriented – Keeps systems clean, structured, and easy to navigate.
Strong Written & Verbal Communication – Professional, clear, and friendly in all interactions.
Adaptable & Quick to Learn – Easily picks up new tools, workflows, and client preferences.
Excellent Time Management – Can prioritize effectively and handle multiple tasks without losing quality.
Problem Solver – Identifies issues early and resolves them before they escalate into larger problems.
Proactive & Resourceful – Takes initiative, suggests improvements, and supports clients beyond what’s expected.
Dependable & Consistent – Delivers on commitments and maintains high-quality work every time.