NUEVA VIZCAYA STATE UNIVERSITY
Bachelor of Science in Computer Science
April 2014

Data Entry & Database Management
Microsoft Office & Google Workspace
Canva & Basic Graphic Design
Email Management & Online Communication
Internet Research & Digital Documentation
Attention to Detail & Accuracy
Time Management & Multitasking
Customer Service & Client Support
Adaptability & Quick Learning
Problem Solving & Collaboration

I am a detail-oriented Virtual Assistant with skills in data entry, administrative support, and simple graphic design. With experience using Microsoft Office, Google Workspace, and Canva, I can efficiently handle tasks that require accuracy, organization, and creativity. I am committed to delivering quality work, meeting deadlines, and supporting clients with reliable virtual assistance.

Mercury Drug Corporation
2016 - 2025
1. 💳 Transaction Management
- Operate cash registers and process payments (cash, card, checks)
- Reconcile cash drawer at the end of each shift
- Ensure accurate logging of sales and transactions
2. 🧍 Customer Service
- Greet customers warmly, make eye contact, and offer assistance.
- Answer basic inquiries and direct customers to pharmacists or technicians for complex questions.
- Handle complaints professionally and escalate issues to the pharmacy manager when necessary.
3. 📞 Administrative Support
- Answer phone calls and route them to the appropriate department.
- File hard copy prescriptions and mail-order forms.
- Maintain a clean and organized workspace that meets corporate standards.
- Comply with safety and hazardous materials policies.
4. 💊 Prescription Assistance (under supervision)
- Support pharmacists and technicians with pre-filling and vial-filling tasks.
- Re-stock prescription stock bottles and Drug-O-Matic cassette filling.
- Maintain competency to answer basic questions about prescription plans and benefits
5. 🧴 Inventory & Stocking
- Stock shelves with over-the-counter products and prescription items as directed.
- Reorder merchandise and manage inventory levels.
- Check in deliveries, process returns, and ensure proper storage of items.
- Inform pharmacists of back-ordered or discontinued items.

April 2025

General Virtual Assistant Training, Pro VA

Aims to enrich the knowledge of the participants in the growing freelancing marketing.

May 2025

Graphic Design Training, VirtualAssistant Online

To create visually appealing designs that effectively communicate messages and engage the audience.