2012
Bachelor of Science in Business Administration Major in Marketing Management
Pamantasan ng Cabuyao
My Skills and Competencies
Social Media Marketing
Branding
Social Media Plan & Strategies
Social Media Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
2019
-
May 2023
Milkteatime PH
(Social Media Manager)
· Managed and grew the facebook page.
· Developed social media strategies that is trendy and up-to-date.
· Created and managed social media content calendar or content planner.
· Did the graphic designs and captions to timely and relevant posts.
· Monitored the comments and mentions.
· Responds to inquiries in a timely and professional manner.
· Monitored the online reviews and feedbacks.
· Managed paid social media promotion particularly Facebook Ads which includes budget allocation, targeting, ad creation, and performance monitoring.
2018
-
2019
Optum Global Services
(Insurance Processor)
· Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
· Submitted up-to-date activity and production logs to agency management for review.
· Processed applications, payments, corrections, endorsements and cancellations.
2013
-
2014
Convergys Phils.
(Customer Service Representative)
· Collected customer feedback and made process changes to exceed customer satisfaction goals.
· Made reasonable procedure exceptions to accommodate unusual customer requests.
· Provided accurate and appropriate information in response to customer inquiries.
· Addressed customer service inquiries in a timely and accurate fashion.
· Ran reports and supplied data to fulfill customer report requirements
· Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
· Built customer loyalty by placing follow-up calls for customers who reported product issues.
· Assisted with the development of the call center's operations, quality and training processes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Bringing clients brand's vision to life and captivate their target audience through visually stunning designs.