2012
Bachelor of Science in Business Administration Major in Marketing Management
Pamantasan ng Cabuyao
More Info About Me
I have always held the view that success demands consistency, integrity, and a well-defined objective in every endeavor. I enjoy producing results with my full focus and ensuring that by day’s end, I can finish my assignments.
I have spent over five years in the BPO sector, which has helped me develop a stronger mindset regarding my skills. I made the choice to shift my career towards my passion for being a bookkeeper and a virtual assistant who can work independently..
I take the initiative to carry out activities that I believe benefit the business.
I am someone who prioritizes integrity, honesty, and responsibility, which I deem essential not only for being a successful Virtual Assistant but also for being a person.
My Skills and Competencies
Time management
Organization
Attention to detail
Problem solving and analytical skills
Integrity and transparency
Communication skills
Data entry and technology skills
Certificates
×
![]()
My Experience and Education
November 2019
-
December 2024
Milkteatime PH
(Owner/Bookkeeper)
Record payments, receipts, sales, and purchases
Perform payroll and tax payments
Perform payroll and tax payments accurately and on time
Reconcile all accounts as needed
Record incoming and outgoing transactions and post them to the right accounts
Process various financial reports
Prepare business activity statements and incoming activity statements
August 2018
-
July 2019
Optum Global Services
(Insurance Processor)
· Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
· Submitted up-to-date activity and production logs to agency management for review.
· Processed applications, payments, corrections, endorsements and cancellations.
October 2013
-
July 2017
Convergys Phils.
(Customer Service Representative)
· Collected customer feedback and made process changes to exceed customer satisfaction goals.
· Made reasonable procedure exceptions to accommodate unusual customer requests.
· Provided accurate and appropriate information in response to customer inquiries.
· Addressed customer service inquiries in a timely and accurate fashion.
· Ran reports and supplied data to fulfill customer report requirements
· Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
· Built customer loyalty by placing follow-up calls for customers who reported product issues.
· Assisted with the development of the call center's operations, quality and training processes.
My Services
Quickbooks Expert
Payroll management, report generation, and financial transaction recording
Bookkeeper
Knowledge, discipline, integrity, and reliability are my core values.