2008
Bachelor of Science in Information Technology
Don Honorio Ventura College of Arts and Trades
More Info About Me
Hi my name is Rocel I’m a mother of two boys and currently unemployed (housewife).
I have 4years experience in Branch Operations as an Assistant Team Leader/Assistant Manager in a government exchange in Dubai UAE (Wallstreet Exchange Centre LLC), Receptionist/Admin Supervisor in Majestic Dental Centre (Abu Dhabi UAE) for 2years and 7years of solid experience in customer service and branch operations as a Senior Teller in RCBC (Philippines).
I am open-minded and learn new things quickly. I am aggressive problem-solver decided to producing results and make sure to finish the task in timely manner. I am also a good listener and a reliable friend, always willing to lend a helping hand to those in need.
My Skills and Competencies
Appointment Setter
Data Entry
Time Management
Email Management
Communication
Bookkeeping
Proficient knowledge of Microsoft office
Digital Marketing
Organization Skills
Certificates
My Experience and Education
2018
-
2022
Wallstreet Exchange Center Llc
(Assistant Team Leader/Assistant Manager)
• Supervise the staff and branch operations in the absence of Team Leader and perform Store
Leader duties as required.
• Ensure all duties are carried out in accordance with the stipulated business and Anti-Money
Laundering policies and procedures.
• Processed financial transaction for Money Exchange, Remittances, Western Union, Instant Cash,
Instant Draft and other products.
• Treat customer information with appropriate levels of confidentiality.
• Handling cash in the exchange office - recording all foreign exchange transactions and comparing
records with the actual state of cash.
• Fully conversant and identify needs and cross sell against the various products.
• Quote established conversion rates for bank/exchange branch staff and customers.
2015
-
2018
MAJESTIC DENTAL CENTER LLC.
(Administrative and Reception Supervisor)
• Manage a variety of customer service and administrative tasks such as creating invoice; accept payments and balancing of cash report.
• Manage day-to-day operations of dental office
• Acknowledge, smile and greet patients and colleagues upon entering the center.
• Open and close dental file according to office protocol.
• Check the daily schedule for accuracy and give copy to Doctors.
• Answer and respond to telephone calls with professionalism.
• Review supplies for reception and provide order to the person in charge.
• Check in patients according to office protocol, verifying and updating patient information.
• Manage recall and inactive patient.
• Oversee patient relations & handle patient complaints, under indirect supervision.
• Confirm the next day’s appointments of patients.
• Schedule patients for efficient use of doctor time.
• Check patient quick-fill list to try to fill in cancellation and no-show appointment times.
• Collect payment from patients at the time of treatment.
• Make follow-up appointments as needed.
2009
-
2015
Rizal Commercial Banking Corporation (RCBC)
(Senior Bank Teller)
• Performed verification of accounts with abnormal balances and rates exceptions.
• Monitored sundries, accounts receivables, accounts payables and etc.
• Handled confirmation of inward checks with technicalities.
• Handled outward clearing of local and foreign checks.
• Performed cross-selling of bank products like credit cards, life and non-life insurance.
• Coordinated the creation and production of materials needed during a marketing activity.
• Updated and printed day-to-day bank’s operations reports like Current Accounts, Savings Accounts and ATM report.
• Monitored accrual of operating expenses.
• Supervised and ensured 100% posting verification of CSA’s transactions.
• Delivered service in a timely, competent, warm and error-free efficient manner.
• Ensured zero complaint from clients/customer on its day to day operations.
• Contributed to the overall financial goals of the Business Center i.e. cost reduction initiatives, meeting budgets, etc.
• Performed ATM cash loading, cash retrieval and cash balancing.
• Reported any fraud/potential fraud/risk areas committed by Business Center Associate.
• Ensured a “Satisfactory” audit rating with zero fraud.
• Complied with BSP (Bangko Sentral ng Pilipinas) policies related to bank’s procedures and ensures no losses/penalty.
• Entertained client’s request such as queries on balances, passbook or statement entries and others.
2008
-
2009
MICRO HI-FI SOLUTIONS INC
(Bookkeeper/Document Controller)
• Managed and safeguarded documents generated by the project team.
• Prepared, operated and updated document control procedures in line with the company’s document management system.
• Ensured proper document control support is given to each project.
• Processed check payment for suppliers.
• Performed receiving, monitoring and disseminating parts list and other data based on current system used.
• Generated part number upon receiving new parts list from engineering head.
• Performed registration of new model parts list to system
• Performed supplier registration, item registration, parts list registration, unit price registration
• Responsible in creating Bill of material (BOM) monthly
• Procurement PIC
My Services
Data Entry Specialist (Customer Service)
More than 10years of experience in encoding clients data on system use such as MS Excel, MS Word, Common gateway, Jira,
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.