Bachelor of Arts in English

CRM Tools (Zoho, Trello, Go High Level – Basic)
Customer Service & Client Support
Sales and Lead Generation
Appointment Setting and Cold Calling
Scheduling and Calendar Management
Problem-Solving & Critical Thinking
Adaptability to New Tools and Systems
Calendar & Appointment Scheduling
Document Drafting and Data Entry
Problem-Solving Skills
Analytical Skills
Communication Skills

Results-driven Virtual Assistant with 6 years of experience in customer service, sales, cold calling, appointment setting, and lead generation. Skilled in managing administrative tasks, streamlining processes, and delivering exceptional client support. Dedicated to keeping businesses organized and productive in fast-paced remote environments.

APPOINTMENT SETTER | COLD CALLER, Multiple Campaigns

• Handled appointment setting and live transfers for healthcare campaigns during peak season, ensuring seamless handoffs to sales teams and maximizing conversion potential.
• Managed multi-campaign outreach, including home and auto insurance, web design services, and roofing campaigns—booking qualified appointments with decision-makers

MEMBER ESCALATION TEAM, Healthcare | Results-Cx

• Managed and resolved escalated issues related to authorizations, claims, billing, benefits verification, appeals, and reimbursements while ensuring compliance with HIPАA.
• Collaborated with cross-functional teams, including customer service and provider networks, to efficiently resolve member concerns.
• Engaged with members to fully understand and address their concerns, ensuring timely resolutions aligned with SLAs.

COLD CALLER | LEAD GENERATION, LeadersCom BPO Solutions

• Conducted high-volume outbound cold calls and lead generation across various industries, including mortgage and restaurant sectors, utilizing online directories, social media, and CRM tools to build targeted prospect lists.
• Engaged decision-makers to schedule appointments and live transfers by overcoming objections and delivering compelling value-driven pitches.

INBOUND CUSTOMER SERVICE, Alorica

• Resolved billing and payment issues, processed transactions, and assisted with account inquiries in a fast-paced telecom environment, consistently meeting service quality targets.
• Upsold additional services and contributed to customer retention by delivering efficient and professional support.

SALES AGENT, Philippine Long Distance Telecommunication

• Promoted and sold telecom products and services to residential and business customers.
• Met daily sales targets by generating leads, handling inquiries, and closing deals through persuasive communication.

BUSINESS DEVELOPMENT REPRESENTATIVE, Geiger's Insurance

• Conduct 150+ daily outbound calls to engage decision-makers and communicate the value of our insurance offerings.
• Qualify prospects and schedule appointments for brokers, maintaining a steady flow of high-quality leads.
• Send follow-up emails for necessary documentation and keep accurate records in our CRM system.
• Achieve daily targets of 10 qualified appointments while collaborating with the sales team to improve strategies.