2020
Bachelor of Science in Criminology
Philippine College of Criminology
More Info About Me
Meet Robert Angelo Vilar! You can call me Rob. I am a graduate of Bachelor of Science in Criminology. I am 38 years old. I am a father of two and currently residing in Manila.
As a candidate for Social Media Management (SMM) and Bookkeeping roles, my adeptness at navigating diverse social media platforms, showcasing creativity in content creation for SMM. I am proficient in bookkeeping software, attention to detail, and ability to manage financial records efficiently. Illustrate instances where you've demonstrated adaptability and excelled in a self-directed work environment to underscore your suitability for these roles.
My Skills and Competencies
Bookkeeping
Social Media Management
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2023
Foundever (Sitel)
(Customer Service Representative)
As a Customer Service Representative (CSR) in a Business Process Outsourcing (BPO) company, my role involves addressing customer inquiries, resolving issues, and providing information about products or services. I'll handle customer interactions via phone, email, or chat, ensuring a positive customer experience. Additionally, CSRs often document customer interactions, escalate complex issues, and may be responsible for meeting performance targets such as response time and customer satisfaction metrics. Continuous training on product knowledge and company policies is also typical in this role.
2018
-
2022
City Council of Manila
(Staff)
As a staff member of a Manila City Hall councilor, my responsibilities may include assisting in constituent inquiries, managing communications, organizing meetings, and researching local issues. I may also be involved in drafting documents, coordinating with other city officials, and supporting the councilor in various administrative tasks. Being familiar with local policies, attending community events, and maintaining effective communication channels with constituents are integral aspects of the role.
2015
-
2020
E5 Air-Conditioning Service Center
(Quality Analyst)
As a Quality Analyst in air conditioning service, my role involves evaluating service processes to ensure adherence to established standards. I monitor technician performance, assess service quality, and provide constructive feedback to improve overall efficiency. Additionally, I may develop quality assurance protocols, conduct audits, and collaborate with the team to implement continuous improvement initiatives in the service delivery.
My Services
Bookkeeping (Online Bookkeeping (Intuit Quickbooks Online))
I am the QuickBooks Online virtual bookkeeper who provides account integration fundamentals, customized workflows, and c
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.