Goal-oriented and hard-working individual with a keen eye for detail. I excel in following instructions meticulously, ensuring every task is completed accurately and effectively. My dedication and strong work ethic drive me to consistently achieve high standards in all my endeavors. Whether working independently or as part of a team, I pride myself on my reliability and ability to meet deadlines efficiently.

February 2021 - September 2024

Client Solutions Representative - Supervisor Level, IQOR (BPO Company)

Responded to supervisor calls and resolved complex issues that were beyond the scope of level one customer service representatives, such as billing or sales disputes and complaints about an employee.
Ensured customer satisfaction through effective communication
Maintained accurate records of customer interactions and transactions.
Awarded All-Star Agent for three consecutive times. This prestigious recognition is bestowed upon the top 10% of agents who excel in performance metrics over a six-month period.

November 2019 - January 2021

Treasury Staff, Gaisano Capital Boracay

Oversaw daily cash flows and made sure it is recorded promptly and accurately into the system.
Assisted in bookkeeping, reporting, and maintaining accurate financial records
Prepared bank deposits and withdrawals
Coordinated with other departments on financial matters

March 2019 - May 2019

Intern at the Administrative/Accounting Office, Saint Gabriel Medical Center

Organized the medical records, attached each with important papers, sorted and delivered the papers to various departments, and accurately encoded data to Microsoft Excel.
Maintained historical records by documenting system changes and revisions.
Collected data by identifying sources of information, including past medical records.

2019

Bachelor of Science in Accountancy, Garcia College of Technology