Major in Human Resource Management 2009-2011

2007-2009

Secretary

- Answer and direct phone calls, emails, and other correspondence.

- Schedule and confirm appointments for pest control services.

- Maintain accurate and up-to-date customer records and service logs.

- Assist with billing, invoicing, and processing payments.

- Prepare and distribute reports, memos, and other documents as needed.

- Coordinate with technicians to ensure timely and efficient service delivery.

- Handle customer inquiries and resolve complaints in a professional manner.

- Perform general office duties, such as filing, photocopying, inventory and data entry.

Secretary

- Answering phone calls, responding to emails and redirect them when necessary.

- Respond and resolves administrative inquiries and questions.

- Perform administrative task including filling and photocopying.

- Prepare reports, presentations and documents.

- Immediate action and assistance from Domestic workers and clients.

Customer Service Cashier

- Greet customers with a friendly and positive attitude.

- Accurately take and process customer orders using the POS (point of sale) system.

- Handle cash, credit, and debit transactions, ensuring accurate and efficient processing.

- Provide customers with receipts, change, and any necessary information regarding their orders.

- Answer customer inquiries and resolve any issues or complaints in a professional manner.

- Maintain cleanliness and organization of the cashier area and dining space.

- Assist with restocking supplies and inventory management.

- Collaborate with kitchen staff to ensure timely and accurate order fulfillment.

- Follow company policies and procedures regarding cash handling and food safety.

Assistant Customer Service Supervisor

- Managing the day-to-day operations of the store branch.

- Supervise and mentor staff to ensure they meet performance standards.

- Handle escalated customer inquiries and complaints, providing resolutions in a timely and professional manner.

- Ensure the team adheres to company policies and maintains a high improve service processes.

- Assist in preparing reports.

Bank Teller

- Providing exceptional customer service and performing a range of financial transactions accurately and efficiently.

- Handling customer inquiries, processing deposits and withdrawals, and maintaining accurate records of all transactions.

- Greet customers warmly and provide a positive banking experience.

- Accurately process customer transactions, including deposits, withdrawals, and payments.

-Verify customer identification and ensure compliance with banking regulations.

- Ensure the security and confidentiality of customer information.

- Perform other administrative and clerical tasks as needed.