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Bachelor of Science in Accountancy
University of Mindanao
About Me
I’m someone who genuinely loves helping businesses and people bring their ideas to life. Over the years, I’ve learned that success isn’t just about working hard—it’s about working smart, staying organized, and finding creative ways to solve challenges. I enjoy blending creativity with structure, whether that’s improving customer experiences, building a stronger online presence, or creating content that really connects with people. I don’t look at projects as just tasks to finish; I see them as opportunities to help clients move closer to their vision. My goal is always to make things easier, more effective, and more impactful—so that the results we create together don’t just check a box but actually move the needle. At the end of the day, I want the people I work with to feel confident, supported, and excited about what we’ve built together.
My Skills and Competencies
SEO & Keyword Research
Technical Troubleshooting
Content Support
Negotiation Skills
CRM & Lead Management
Appointment Coordination
Administrative Support
Live Chat Customer Support
Order Processing & Tracking
E-commerce Platforms
Content Scheduling
Trend Research
Graphic Designing
Document Preparation & Organization
Data Entry & Research
Task Prioritization & Time Management
Video Editing & Post-Production
Storyboarding & Sequence Planning
Brand Consistency in Content
Adding Captions, Subtitles & Graphics
Social Media Management
Funnel and Website Building & Management
Email Marketing & Automation
Product & System Knowledge
Sales & Upselling
Lead Conversion
Problem-Solving
Customer Support & Satisfaction
Certificates
My Experience and Education
October 10, 2023
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December 5, 2023
Nicole Rose Hastings
(Social Media Manager)
Developed and executed content strategies for Instagram and Facebook.
Created engaging posts, stories, and campaigns aligned with brand voice.
Monitored analytics to optimize engagement and reach.
Responded to messages, comments, and inquiries to boost community growth.
October 26 2022
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February 29, 2024
All Graduates Interpreting and Translation Services
(Booking Coordinator)
Coordinated interpreter schedules and client bookings across multiple platforms.
Ensured accurate matching of client needs with interpreter expertise.
Handled cancellations, reschedules, and urgent requests promptly.
Maintained records and updated booking systems for efficiency.
June 15, 2022
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January 30, 2024
Outsourced Doers
(Digital Marketing VA)
Managed email campaigns, automations, and funnels using GoHighLevel.
Designed social media graphics, posts, and marketing creatives in Canva.
Assisted with content scheduling, lead generation, and audience engagement.
Conducted research and data entry to support marketing strategies.
October 28, 2024
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December 25, 2024
XVI Latorre
(Chat Support Representative)
Assisted customers via live chat with inquiries about jewelry products.
Processed online orders, returns, and exchanges efficiently.
Delivered personalized service to build trust and loyalty.
Troubleshot website navigation and checkout issues.
March 3, 2021
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May 20, 2021
Concentrix
(Technical Service Representative)
Provided technical support for mobile services, devices, and connectivity issues.
Troubleshot network problems, account setups, and device configurations.
Guided customers step-by-step through resolutions with patience and clarity.
Documented issues and escalated complex cases to higher-level support.
January 18, 2020
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February 16, 2020
IQor
(Sales Representative)
Promoted and sold flower products and packages to new and returning customers.
Built strong relationships to encourage repeat business and referrals.
Consistently met and exceeded individual and team sales targets.
Handled objections, upselling, and closing strategies effectively.
September 19, 2019
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January 3, 2021
Concentrix
(Customer Service Representative)
Assisted customers with inquiries, returns, and purchases via phone and email.
Delivered excellent service by resolving complaints and ensuring satisfaction.
Processed orders, tracked shipments, and handled billing concerns.
Maintained high call quality standards and exceeded performance metrics.
October 5, 2025
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September 5, 2025
Mike Slane
(Video Editor)
Edited raw footage into polished videos using Creatify.
Added transitions, text overlays, and effects to enhance content quality.
Optimized videos for YouTube and social media platforms.
Collaborated with the client to meet creative direction and deadlines.
December 26, 2025
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September 3, 2025
Can I Live Housing Authority
(General Virtual Assistant)
Provided admin support including data entry, calendar, and email management.
Assisted in project coordination and research tasks.
Prepared documents, reports, and presentations as needed.
Supported daily business operations to ensure smooth workflow.