2015
Business Management
Montessori Professional College
What you might need to know
Reyna here, thrived in the BPO industry for 6 years. Manage to skilled standard services in BPO - email, chat, inbound and outbound support. As we get modern every day, it is time for her to step up the game. With this fresh start, she discovered that she is somehow creative, keen on details, and loves to keep everything on track. To mellow out, she does painting, pottery, and is one of the Stray Haven members (Stray Animals Non-Govt Organization).
Skills Percentage
Customer Service
Executive Virtual Assistant/Personal Virtual Assistant
Data Entry/Web Researcher
Content Creator/Video Editor
Certificates
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What I did before
2019
-
2022
Wells Fargo
(Dispute Analyst 2)
Back office support that managed credit cards and mortgage accounts. Executed resolutions to complaints or appeals related to billing, credit issues, and inaccuracy of payments, interests, collaterals, and credit damage. Handled tickets and disputes from Credit Bureau Agencies related to delinquent accounts or other customer issues.
2017
-
2019
UBER
(Community Operations Specialist 1)
Resolved support issues through voice, email, and chat. Provided case-to-case resolution for accident and incident reports. Driver account activation. Document auditor.
2016
-
2017
Teleperformance
(Customer Service Representative)
Managed inbound calls and customer service inquiries; relating to billing, any bank transactions, and retention. Generated sales that developed into new customers.
2015
-
2016
Startek
(Customer Service Representative)
Provide daily technical support services through voice. Gather helpful information in providing recommendations and solutions to a technical problem. Install, configure, and basic troubleshoot phone servers, and network issues.
What I can do for you
Content Creation/Video Editor
Creating graphics, content/s, and videos using Canva Pro, Filmora, and Final Cut Pro.
Appointment Setter
Provide support to the company's sales by scheduling an appointment with prospects for them to talk with the sales/owner
Customer Service
Help consumers with questions. Enact positivity to retain and gain customers. Process basic procedure about the service.
Data Entry/Web Researcher
Search the Internet for information on a wide variety of topics for lead generation. Google Sheet and Docs Expert.