2011
Office Information System
AMA Computer Learning Center
Info's About Me
I am thrilled to share that I possess a plethora of skills and experience, making me the perfect candidate for your business needs. As a confident individual with an unwavering commitment to excellence, coupled with my hardworking nature and ambition, I have excelled in various fields such as data entry and administrative work. Furthermore, having previously assumed roles as customer chat support and community manager has sharpened my communication skills while giving me profound insight into building relationships. My passion for growth has led me down the path of being an aspiring virtual assistant - marking another opportunity where I can showcase my vast client-focused background. With every role undertaken so far leading to exceptional outcomes underscored by high-quality services delivery; count on seeing similar results when working alongside myself in delivering value-adding services towards achieving your business objectives. So what are you waiting for? Let's take this journey together.
My Skills and Competencies
Social Media Management
Data Entry
Community Manager
Administrative Assistant
Organizational Skill
Time Management
Communication Skills
Certificates
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My Experience and Education
01/2023
-
06/2023
Remote
(Community Manager)
•Created and curated compelling content that generated high levels of engagement and social media reach. •Managed online community forums and social media channels, responding to inquiries and comments in a timely and professional manner.
•Conducted regular social media audits and tracked key performance indicators to identify areas for improvement and optimize content and engagement strategies.
•Built and maintained relationships with key influencers and partners to expand the reach of the online community. •Monitored online conversations and addressed negative comments and reviews to maintain a positive brand image. •Collaborated with cross-functional teams to ensure alignment with marketing, PR, and customer support initiatives.
•Managed crisis communications and resolved issues in a timely and effective manner.
•Conducted market research and analyzed industry trends to inform content and engagement strategies.
•Utilized data-driven insights to inform decision-making and continuously improve the online community experience.
01/2023
-
05/2023
Remote
(Customer Service Chat Support)
•Respond to customer inquiries and provide product information via email and social media.
•Resolve customer complaints and escalate issues as necessary. •Maintain accurate and up-to-date customer records in our database.
•Coordinate with other departments to ensure prompt and efficient resolution of customer issues.
•Identify customer needs and suggest appropriate products or services. •Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
•Provide feedback to the Customer Service Manager regarding customer concerns, trends, and suggestions for improvement. •Maintain a positive and professional demeanor while dealing with customers.
2017
-
2023
Pennylane Home Builders
(Administrative Assistant/Bookkeeper)
•Sorted and distributed office mail and recorded incoming shipments for
corporate records.
•Restocked supplies and placed purchase orders to maintain adequate stock
levels.
•Developed and updated spreadsheets and databases to track, analyze, and report
on performance and sales data.
•Answered multi-line phone system, routed calls, delivered messages to staff, and
greeted visitors.
•Received and sorted incoming mail and packages to record, dispatch, or
distribute to the correct recipient.
•Scheduled office meetings and client appointments for staff teams.
•Executed record filing system to improve document organization and
management.
•Managed department budgets and generated financial reports for management
review.
•Developed strategies to streamline and improve office procedures.
•Created and maintained databases to track and record customer data.
•Performed research to collect and record industry data.
•Managed phone and email correspondence and handled incoming and outgoing
mail and faxes.
•Managed paper and electronic filing systems by routing various documents,
taking messages, and managing incoming and outgoing mail.
•Managed filing system, entered data, and completed other clerical tasks.
•Supported company leaders by managing budgets, scheduling appointments,
and organizing itineraries.
2014
-
2017
LULU CENTER UMM AL QUWAIN- United Arab Emirates
(Front End Customer Service Associate)
•Greeted and verified members and guests upon entry to optimize security.
•Kept abreast of in-house and area functions to answer questions and concerns in
person and on the telephone.
•Communicated reservation rates and information using suggestive selling
techniques to increase occupancy and revenue.
•Investigated and resolved customer inquiries and complaints quickly.
•Provided excellent customer care by responding to requests, assisting with
product selection, and handling ordering functions.
•Maintained up-to-date knowledge of product and service changes.
•Collaborated with staff members to enhance customer service experience and
exceed team goals through effective client satisfaction rates.
•Trained staff on operating procedures and company services.
•Collected and returned unpurchased or returned items to the correct shelf
locations and arranged displays to promote sales.
•Investigated and resolved accounting, service, and delivery concerns.
•Increased efficiency and performance by monitoring team member productivity
and providing feedback.
2013
-
2014
GENLIGHT TRADING CORPORATION
(Clerical Office Staff Member)
•Completed clerical tasks such as filing, copying, and distributing mail.
•Interacted with customers by phone, email, or in-person to provide information.
•Delivered clerical support by handling a range of routine and special
requirements.
•Ordered office supplies and kept the office stocked with needed resources to
operate smoothly.
•Managed daily data entry and kept clerical information accurate and up-to-date.
•Maintained and updated office records, both digital and physical.
•Prepared and edited documents to produce precise, accurate, and professional
communication.
•Answered and managed incoming and outgoing calls while recording accurate
messages for distribution to office staff.
•Submitted employee payroll documentation weekly to avoid errors and kept
employees paid accurately and on time.
•Compiled and analyzed data to produce reports.
•Coordinated and scheduled meetings and appointments.
•Monitored and tracked budgets and expenses.
•Input data into spreadsheets and databases.
•Reviewed files, records, and other documents to obtain information to respond to
requests.
•Created and maintained detailed records of all office activities.
July 2012
-
November 2012
Junald Dionaldo Law Office
(Assistant Secretary)
•Responded to inquiries from callers seeking information.
•Sorted, opened and routed mail and deliveries to meet business requirements.
•Screened visitors and issued badges to maintain safety and security.
•Offered technical support and troubleshooting issues to enhance office
productivity.
•Created and updated records and files to maintain document compliance.
•Provided clerical support to company employees by copying, faxing, and filing
documents.
•Drafted professional memos, letters, and marketing copy to support business
objectives and growth.
•Managed paper and electronic filing systems by routing various documents,
taking messages, and managing incoming and outgoing mail.
•Created and maintained detailed administrative processes and procedures to
drive efficiency and accuracy.
•Managed phone and email correspondence and handled incoming and outgoing
mail and faxes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Assistant
I have 5 years of experience in an Administrative Role and a background in Bookkeeping.