March 2021 – February 2024

Frontline Support Representative | Social Media Support, XTENDOPS Philippines, Inc

Provided exceptional customer support via chat, email, and social media platforms, including Instagram and Facebook.
Proactively engaged with customers to address inquiries, concerns, and feedback promptly and accurately.
Delivered personalized nutrition guides, tailoring recommendations to meet individual needs and goals.
Effectively managed customer inquiries and tasks with organizational skills and attention to detail.
Contributed to fostering community engagement and promoting products/services on social media platforms.

November 2017 - February 2021

Training Lead | Recruitment and People Sourcing Specialist | Customer Service Representative, iXL Solutions Philippines Inc.

Delivered world-class customer service for a renowned floral company, consistently achieving exceptional sales conversion rates and providing unparalleled customer experiences.
Successfully sourced and recruited top talent across various schools, optimizing processes for efficient hiring and fostering a strong candidate experience.
Developed and implemented comprehensive training programs, empowering teams to enhance their skills and achieve peak performance.