2019
BS Biology
University of Southeastern Philippines
Why Choose Me
Social Media Management:
In today's digital landscape, maintaining a strong online presence is essential. My expertise in managing social media platforms can significantly enhance brand visibility, engagement, and overall impact for businesses seeking to grow their digital footprint.
Facebook Ads Expertise:
Facebook Ads can be a powerful tool for reaching wider audiences. My proficiency in creating and managing effective Facebook ad campaigns can help businesses achieve their marketing goals and increase ROI.
Versatile Skill Set:
From scheduling and lead generation to travel arrangements and email management, my diverse skill set covers a wide range of administrative tasks. This versatility allows me to efficiently support various aspects of your business operations.
Lead Generation Specialist:
Generating valuable leads is a crucial aspect of business growth. I excel at identifying and connecting with potential customers or partners, helping businesses expand their reach and drive success.
Extensive Experience:
With more than 5 years of experience as a Virtual Assistant, I bring a deep understanding of virtual tasks and responsibilities. My practical knowledge ensures that I can seamlessly integrate into your team, requiring minimal training and delivering immediate value.
Commitment to Growth:
My dedication to continuous self-improvement and professional development ensures that I stay ahead of industry trends, translating into enhanced skills and productivity for your business. I'm eager to contribute to your growth while advancing my own expertise.
Skills Rating
Facebook Ads
Video Editing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Career History
May 2023
-
August 2024
IBSPOT
(Email Customer Service Representative)
📌Handled customer inquiries and resolved issues via email, maintaining a high level of customer satisfaction and timely responses.
📌Coordinated with warehouse staff to provide accurate and up-to-date logistics information, ensuring prompt delivery and addressing any shipping issues.
📌Collaborated with the order fulfillment team to monitor and update order statuses, ensuring customers were informed about their order progress.
📌Processed order cancellations and refunds in accordance with company policies, handling sensitive transactions with discretion.
📌Utilized VPS and Anydesk to securely access Amazon buyer accounts for troubleshooting and account management tasks.
📌Generated and managed return labels, facilitating seamless returns and exchanges to ensure customer satisfaction.
November 17, 2022
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May 19, 2023
ITD / HANCOCK REALTY
(Social Media Manager)
📌Using social media marketing tools to:
- create and maintain the company’s brand
📌Working with marketing professionals to develop social media marketing campaigns
📌Interacting with customers and other stakeholders via the company’s social media accounts
📌Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements.
📌Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
📌Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
December 2021
-
February 2022
PJA MANAGEMENT LLC
(Contractual Cold Caller)
📌Successfully set up 8-15 appointments per day between the property owner and the CEO, resulting in an increase in sales by 15%.
📌Established relationships with potential customers through consistent follow-up calls, leading to an increase in customer satisfaction by 12%.
December 2021
-
March 2022
FAMILY FIRST LIFE
(Contractual Appointment Setter)
📌Called 150+ prospective clients daily, resulting in 10% increase in scheduled appointments.
📌Successfully overcame objections from potential customers on average 3 times per call, resulting in a 10% increase in sales.
📌Successfully converted 25% of consultation calls into paying clients.
📌Successfully increased website traffic by 10%.
December 2021
-
April 2022
BURGER GROUP LLC
(Personal Assistant)
📌Successfully arranged and scheduled 10-30 consultation meetings between prospective clients and the boss.
📌Utilized Facebook, Instagram, and LinkedIn to communicate with prospective clients.
📌Produced an average of 400 leads per month.
📌Successfully created and managed the CEO's tour itinerary and processed the personal bills of the CEO, resulting in an increase in efficiency.
📌Successfully completed administrative tasks such as preparing reports, processing paperwork.
March 2020
-
August 2020
ALERT GROUP INC.
(Contractual Appointment Setter)
📌Achieved 90% of monthly quotas by successfully connecting with key decision-makers and scheduling initial consultations.
📌Scheduled 100+ consultation calls between prospective clients and the CEO which resulted in a 10% increase in sales.
📌Successfully converted 25% of consultation calls into paying clients.
📌Utilized Facebook, Instagram, & LinkedIn to entertain prospective clients through posts that resulted in a 10% increase in website traffic.
📌Successfully increased website traffic by 10%.
📌Developed and implemented an email marketing strategy that increase open rates by 15% and click-through rates by 10%.
April 2019
-
July 2022
FORESHOP GROUP
(STORE MANAGER)
📌Maximized customer satisfaction by ensuring that all customers received prompt, professional, and courteous service.
📌Achieved high levels of customer satisfaction through hiring, managing and developing a team of 25+ employees.
📌Successfully resolved complaints and concerns to the satisfaction of the customer while adhering to company policies.
📌Worked closely with the manager to improve store monthly performance by 10-35%
📌Ensured all products had a rating of 4.5 stars or higher before being imported to stores, which resulted in an increase in monthly customer satisfaction by 3-8%.
📌Successfully gathered reviews from customers and implemented a review process for all products before being sent to stores, resulting in an increase in monthly customer satisfaction by 5-8%.
📌Designed and implemented a new review process for all products before being sent to stores, which resulted in an increased customer satisfaction by 7%.
📌Conducted weekly research on 100+ products to be sold in store, resulting in a 5-10% increase in sales.
📌Wrote clear and concise product descriptions for items which led to a 10-45% increase in monthly web traffic.
📌Listed 500 new products online, leading to a 7-15% monthly increase in total revenue and Enhanced photos for advertising, increasing click-through rates by 20%.
July 2019
-
January 2020
ADSTAR MEDIA LLC
(Contractual APPOINTMENT SETTER)
📌Called 150 prospective clients per day to generate leads for the sales team.
📌Created and implemented a new filing system which reduced the amount of time spent looking for documents by 30%.
📌Managed the daily operations of the office, including scheduling appointments and managing customer inquiries, resulting in a more efficient work environment.
January 2018
-
March 2019
AT&T | VXI Global Holdings
(CUSTOMER SERVICE REPRESENTATIVE)
📌Received 100+ inbound calls and made 50+ outbound calls daily to provide information about products and services, take orders, cancel accounts, and obtain details of complaints.
📌Answered customer questions regarding product features, prices, availability, product uses, and credit terms.
📌Helped resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
📌Successfully troubleshoot and resolve customer technical issues over the phone in a timely manner.
Maintained a 97% satisfaction rating from customers.
📌Explained bills to customers and upsold additional services, resulting in a 10% increase in sales.
📌Successfully upsold additional features to 50% of customers, generating an additional $20,000 in revenue.
📌Exceeded monthly quotas for package upgrades by 10%, leading to a bonus payout of $500.
📌Pitched new products to customers, leading to a 5% increase in total sales.
📌Successfully handled customer complaints, decreasing the number of customer complaints by 15%.
📌Performed billing ledger and billing actions for 200+ customers daily, ensuring timely and accurate invoicing.
📌Successfully resolved 100% of customer inquiries and complaints, leading to increased customer satisfaction by 10%.
📌Maintained up-to-date knowledge of the company's products and services, proactively cross-selling additional products and services to customers.
Service
Personal Assistant
Assist owners in balancing business and personal tasks for focused high-level work at home or the office.
Facebook Ads
Campaign Strategy and Planning, Ad Creation and Optimization, Audience Targeting and Segmentation and more.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Services Feedback
Greg Hancock
Plus points. You were very easy to get along with. Posted some good contents and ads. Have perseverance dealing with Google and other items. Had good Social media info. Improvements. Was put in a position of leadership and should have led more. Realized that outflow was very important. Understanding different aspects of marketing and how they apply to the job.
Arvin Anadon
Renel Candilosas was once my agent for Alert Group Inc and he was employed for several months around 4 or 5 months and can vouch for his strong work ethics. Very courteous but if situation calls for it is very straightforward. I can sense maturity and decency in every action or how he delivers his thoughts. As to whatever purpose this testimonial transcript is intended for, Renel Candilosas will always be a pleasure to work with.
Orr Hamdi
Renel contributed alot to our company, He is reliable, consistent and creative. He worked in our company for more than 3 years, trusted him with many responsibilities and he always delivered, and worked overtime to research and make things work sometimes if it was a subject that was new to him.
Ilan Pasinkov
I have been working with Renel for over a year and during this time period I have discovered about him a working employee who is dedicated, loyal, talented, thinks outside tthe box and has many abilities.