January 2018- March 2024
Customer Service Representative, Teleperformance Philippines
*Providing prompt and accurate information to customers regarding products, services, and inquiries.
*Resolving customer complaints, problems, and requests in a timely and effective manner.
* Maintaining clear and concise communication with customers through phone and live chat.
* Handling customer orders, returns, activation of devices, plans, and services, troubleshooting, and ensuring accuracy and efficiency.
*Adhering to company policies and procedures while ensuring a positive customer experience.
*Providing basic technical support and troubleshooting for products or services.
