2019
Bachelor of Science in Information Technology
University of Eastern Philippines
Your digital bestie, with a brain built for making things simple!
Multifaceted Professional with Expertise Across Legal Services, E-commerce, and Administrative Support
I am a versatile and detail-oriented virtual professional with strong skills in workspace management,—including Drive organization, calendar coordination, email handling, and appointment scheduling with both internal and external clients. I also specialize in accurate data entry using Google Docs and Spreadsheets.
With a solid background in client-facing roles, I’ve spent several years as a Client Associate in a sales environment and as a Healthcare Associate in the Call Center sector. These roles sharpened my ability to prioritize client needs, resolve concerns effectively, and maintain customer satisfaction.
I am an experienced legal support professional with a strong background in client relations within a law firm setting. I manage inbound and outbound communications, assess client eligibility for disability benefits, and guide them through form completion and the contract process. I coordinate with attorneys, paralegals, and case managers to ensure timely case updates, accurate documentation, and smooth scheduling of hearings and appointments.
With a focus on client care, I handle emails, calls, and records with professionalism and precision. I also communicate with funding entities to verify payoff balances and ensure all necessary documentation is in place for case assessments. My goal is to deliver exceptional service while supporting both clients and legal teams efficiently.
As a knowledgeable Shopify and Amazon product researcher and lister, I analyze market trends, identify profitable products, and source suppliers aligned with sales goals. My copywriting skills enhance product visibility, and I support operations with insights into customer behavior and inventory strategy.
I am professional, well-organized, fast-learning, and highly adaptable, with a strong grasp of English and a commitment to delivering top-tier results. My focus is always on creating lasting value for clients and building long-term working relationships.
📌 Learn more about me here: https://myprofile.ph/reianneoriabaluyot
My Skills and Competencies
Social Media Management
Amazon Expert
Copywritting
Legal Services
Data Entry
Lead Generator
Product and Manufacturer Sourcing
Shopify Product Lister and Sourcer
General Virtual Assistant
Canva Savvy
Certificates
My Experience and Education
July 2024
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December 2024
Pro Legal Funding
(Intake Specialist)
Handle inbound and outbound calls, chats, and emails to address client needs.
Provide timely and accurate responses to client inquiries via various communication platforms.
Assess and qualify clients based on the viability of their case.
Ensure clients are aware of any progress, delays, or actions required on their part.
Send requests to specific funding entities to verify clients' payoff balances.
Ensure that all required documentation and information are provided for accurate payoff assessments.
October 2023
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July 2024
The Law Offices of Jeffrey A. Rabin & Associates, Ltd.
(Legal Receptionist)
Answer incoming phone calls in a polite and friendly manner, ensuring a positive client experience.
Transfer calls to the appropriate department or individual (e.g., Attorney, Paralegals, Case Managers) based on the nature of the inquiry.
Keep detailed and accurate records of all visitor requests and phone calls received, ensuring proper documentation for follow-up and reference.
Check and manage emails, voice mails, and fax messages, ensuring timely responses and efficient communication.
Manage the calendar to track hearing schedules, appointments, and important dates, ensuring no conflicts or missed deadlines.
Febuary 2023
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September 2023
Law Offices of Dr. Bill LaTour
(Legal Intake Specialist)
Provide information and support to clients regarding services and procedures.
Promote and encourage clients to submit applications for disability benefits.
Assess and determine the qualification and eligibility of clients for disability benefits.
Guide clients through the process of completing required forms accurately.
Facilitate the signing of a contract that designates the law firm as the client's representative for the disability benefit claim process.
January 2023
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May 2024
Pickney Pocket LLC
(E-commerce Virtual Assistant)
- Proficiency in Copywriting ( Blogs and Product Description )
- Duda and Shopify Management
- The Development of a Product Page and Landing Page
- Keyword Research
- Tracking Down Orders and Shipment
2022
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0000
Trend of today | trenday
(Dropshipping Copywriter | Product Page's Creation)
- Possessing Competence in Copywriting
- Shopify Handling
- Page Landing | Dropshipping Product Page's Creation
- Canva Graphic Design
- Administer Dutch Writing
May 2022
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January 2023
Fit Active Sports LLC
(SEO | Amazon Listing Optimization | Amazon PPC Representative)
- Lead and manage all PPC-related activities on Amazon.
- Listing and Campaign Optimization
- Campaign Creation
- Campaign Monitoring
- Keyword Research
2019
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2020
Tech Mahindra Ltd
(Customer Associate Support - Sales Account)
- Listening to customers' concerns and handling complaints and returns
- Providing detailed explanations of services or products
- Going over customer accounts and resolving issues
- Referring customers to superiors when necessary
- Keeping track of customer satisfaction levels
2020
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2022
Hinduja Global Solutions
(Healthcare Associates)
- Review, evaluate, and process preauthorization/appeal requests from provider offices, vendors, or facilities.
- Determine the appropriate benefit for the requested service
- Determine whether a Provider or Facility is accredited by the patient's insurance.
- Determine whether the procedure code requires authorization and whether it is valid and billable.
- Experience with Medicare, Medicaid, Commercial insurance
- CPT coding, ICD-10 coding
- Benefits and Eligibility
- Claims Investigatory
August 2022
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March 2023
Soga International Pty Ltd
(Product Lister | Purchasing Assistant)
- Optimization of product titles and descriptions
- SEO - Keyword Research
- Supplier Lead Management
- Email Outreach
- Data Entry to CRM Platform
- Product Sourcing
- Manufacturers Sourcing
- Reporting on daily activities at the close of each day
My Services
Customer Service
Recognizes the importance of consistently putting the customer's needs first, accommodating their requests, and providin
Legal Services
A keen ability to adeptly handle sensitive information. Handle Executive's calendars, mails, and legal documents.
Social Media Management
Planning digital campaigns to expand through community engagement, data analysis and user engagement pattern discovery.
Data Entry | Web Researcher
Conduct research on a wide range of subjects by looking for information on various websites.
Ecommerce Expert
Listing Creation, Product Research, Competitor Analysis, and Listing Optimization. All set to help you out!