2017
Bachelor of Science in Information Technology Major in Digital Arts
STI Academic Center Lucena
More Info About Me
Hi, I’m Rechelle, a Tech-Savvy Virtual Assistant with over 7 years of combined experience in IT support and office administration. I help business owners and professionals stay productive by managing their day-to-day operations and solving technical challenges with ease.
With my background in IT support, I can assist with troubleshooting, system setup, and managing digital tools. At the same time, my administrative experience ensures that I can handle tasks like email management, scheduling, data entry, and customer support—keeping your business running smoothly.
I take pride in being detail-oriented, reliable, and proactive, so you can focus on growing your business while I take care of the rest. Whether you need help with admin tasks, tech issues, or both, I’m here to provide efficient and professional support tailored to your needs.
My Skills and Competencies
Technical Support
Administrative Assistant
Remote IT Support & Troubleshooting
Basic System & Network Support
Scheduling & Appointment Setting
Customer Service (Email, Chat, Calls)
Client Communication & Follow-ups
Software & Tools Setup
Data Entry & Database Management
Document Preparation & File Organization
Data Entry
Certificates
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My Experience and Education
2022
-
2022
Accenture, Inc
(Information Technology Operations Associate /SW/App/Cloud Tech Support New Associate)
Provided IT support to employees across various locations, handling technical issues through
phone, email, and remote tools with a strong focus on first-call resolution.
Diagnosed and resolved issues related to Microsoft 365, Windows OS, VPN connectivity, Citrix
environments, and enterprise applications.
Managed user accounts in Active Directory, including password resets, account unlocks, group
memberships, and access provisioning.
Logged, tracked, and updated all incidents and service requests using ServiceNow, ensuring
tickets were resolved within SLA targets and according to ITIL best practices.
Escalated complex technical problems to higher-level support teams while maintaining
communication and follow-up to ensure prompt resolution.
Delivered exceptional customer service in a high-volume environment, consistently receiving
positive feedback for professionalism and efficiency.
2023
-
2025
Carabao Cloud Solutions Inc
(MSP Tier 1 Hepdesk)
Provided technical support to multiple clients across various industries, resolving desktop,
hardware, software, and peripheral issues via phone, email, and remote access tools.
Diagnosed and resolved network connectivity issues, VPN configuration problems, and systemlevel
errors to maintain business continuity for client operations.
Managed user accounts and access controls through Active Directory and Microsoft 365,
including onboarding and offboarding of employees.
Supported software deployment for end-users, ensuring readiness, compliance, and proper
configuration
Performed routine patch and update management, processed standard and change requests,
and responded to service outages by escalating to higher-tier support as necessary.
Conducted basic server maintenance including service restarts, backup verification, and event
log analysis for early issue detection.
Coordinated with third-party vendors to resolve hardware and software-related escalations
outside the company’s direct scope of control.
Documented troubleshooting steps and solutions in the company’s internal knowledge base to support service consistency and faster issue resolution.
Maintained high customer satisfaction by delivering responsive, professional, and effective
technical support in a fast-paced environment.
2017
-
2021
St. Peter Life Plan Inc.
(Front Office Associate)
Provided frontline administrative and customer service support, assisting clients with plan
applications, account updates, and service-related inquiries.
Processed payments, maintained accurate client records, and ensured all documentation was
complete and compliant with company standards.
Prepared daily and monthly reports for management, tracking client transactions, account
activity, and overall branch performance.
Coordinated with internal departments to facilitate smooth processing of client requests and
ensure timely service delivery.
Handled branch operations such as inventory control, file organization, appointment
scheduling, and responding to phone and walk-in inquiries.
Contributed to client outreach initiatives and helped support sales efforts through effective
customer interaction and service delivery
My Services
Customer Support
Professional email, chat & call support to keep your clients happy and engaged.
Executive Assistance
Calendar, travel and meeting coordination to boost your productivity and save time.
Systems & Tools Management
Organize and maintain business tools to improve workflow and team productivity.
Technical Support
Software setup, troubleshooting & tool management for smooth digital operations.
Administrative Support
Efficient email, calendar, scheduling & data entry to keep your business organized.
Data Entry
Accurate and fast data input, organization, and updates to maintain clean and reliable records.