2017
Bachelor of Science in Information Technology Major in Digital Arts
STI Academic Center Lucena
More Info About Me
Hi, I'm Rechelle. I have a degree in information technology with a major in digital arts. I have experience of working as a branch staff member doing administrative work. Being organized greatly aids me in completing multiple tasks, especially when I have a lot of work to do. I also have experience of providing technical support. I enjoy working as a technical support representative because you are not only assisting a user or client with their technical issue, but you are also up to date on the latest technology.
My Skills and Competencies
Technical Support
Administrative Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Accenture, Inc
(Information Technology Operations Associate /SW/App/Cloud Tech Support New Associate)
I've worked in Technical Support, where I assisted users via phone, chat, email, or portal tickets while adhering to proper Incident Management processes and procedures, validating and diagnosing user issues across the full range of products and applications used. Providing a solution through information gathering, analytical troubleshooting, and problem research; or routing or escalating the user to the appropriate resolution groups. being responsive to clients while adhering to the quality management system's principles and procedures, and always demonstrating excellent customer service.
2017
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2021
St. Peter Life Plan Inc.
(Branch Staff/Encoder)
I work as an administrative assistant, which means I handle all complaints and take orders from my superiors. Handling the Encoding of Contract Details, Bank Deposit Slips, Official Receipts, Finance Payments, Report Generation, and Checking of Encoded Bank Deposit Slips and Official Receipts, Take messages, direct phone calls, and answer the phone. Filing, sorting, copying, and compiling records on various activities such as business transactions and office activities. operate and maintain machines in the office, like personal computers, scanners, and photocopiers.
My Services
Technical Support
Resolve technical issues such as installation problems, login errors, and other technical difficulties.
Administrative Assistant
Preparing reports, and maintaining proper filing systems,organize work using tools such as MS Excel and office equipment
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.