Raymond Alma

Data Entry Professional
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CONTACT INFORMATION
  • +639662053506
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  • raymond_alma@yahoo.com
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  • Zamboanga City, Philippines
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  • https://myprofile.ph/raymondsebioalma
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OBJECTIVE

Detail-oriented and dependable Data Entry Specialist with over 5 years of customer service experience in finance, telecom, and home service industries. Adept at handling sensitive information, managing multiple systems, and maintaining accuracy under pressure. Background in customer support has sharpened my communication, focus, and ability to meet tight deadlines. Eager to bring strong organizational skills and a fast, accurate typing ability to a data-driven team.
EDUCATION

Cavite State University 2014 - 2016
Associate in Information Technology
WORK EXPERIENCE
August 2023 – September 2023 | September 2023 – May 2025

SLOMINS (through Infinite PH) - Freelancer, Cold Caller | Customer Service Representative

- Reached out to potential customers to introduce service options and set appointments.
- Recorded responses and followed up on interested leads to support the sales pipeline.
- Answered warm calls and helped customers schedule appointments for heating services.
- Resolved questions about billing and service issues with a calm, friendly tone.
February 2023 – July 2023

CONDUENT, Customer Experience Associate II

- Walked customers through setting up e-wallet accounts and managing transactions.
- Handled payment and refund-related questions in a professional and timely manner.
- Logged support conversations using internal CRM tools for reference and accuracy.
- Protected customer privacy by following strict data handling guidelines.
May 2022 – October 2022

VXI GLOBAL SOLUTIONS, Business Care Consultant

- Supported business clients with billing and service requests, offering clear solutions.
- Processed account updates using various internal tools while ensuring accuracy.
- Documented each interaction in CRM systems for smooth handoffs and tracking.
- Escalated advanced concerns to specialist teams when necessary.
October 2019 – April 2021

ALORICA, Operations Customer Service Representative

- Assisted delivery drivers and restaurant partners with service, payment, and account issues.
- Guided users on app features and policy updates in a clear, patient manner.
- Worked with internal teams to keep menus and service details accurate.
- Closed support tickets efficiently while ensuring customer satisfaction.
May 2017 – June 2018

CONVERGYS PHILIPPINES INC.,, Collections Associate

- Explained loan details, balances, and payment options to help customers stay informed.
- Offered payment plans and resolved account concerns with empathy and care.
- Recorded call notes and follow-ups while protecting sensitive data.
- Maintained professionalism while working within regulatory guidelines.