2018
Information Technology
St. Judel Institute Of Technology
More Info About Me
I'm aspiring Wordpress Developer and SEO Specialists although I have 4 years+ experience working as IT Support Specialist. I am willing to undergo training that will help me to boost my knowledge and skills. I am currently working as IT Service Desk handling International Account. Looking forward to work with your.
My Skills and Competencies
Social Media Management
WordPress Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
Present
Nityo Infotech
(IT Service Desk Analyst L1)
Providing 1st line technical support to customers taking inquiries by phone and web tickets
Asking questions about the problem and explaining possible solutions
Validating their account by asking some verification questions for security purposes
Dealing with common or basic technical issues such as resetting passwords
Assisting user for resetting their MFA via Azure AD/Microsoft Entra ID
Using ITIL software to log calls with descriptions of issues, progress and solutions
Escalating calls to a team of 2nd line support analysts if the problem is more complex
Create ticket and document the incident in Servicenow
2023
-
2024
Philtech Info Services
(IT Support Specialist)
Provide technical support such as software, hardware or
network problems
Identify and diagnose hardware, software, or network problems
and provide timely resolutions
Install, configure and update software applications, drivers,
operating systems on user devices.
Monitor the network and internet connectivity to ensure
optimal performance and troubleshoot any issues that arise
Create and manage tickets for IT-related activities and support
using freshdesk
Perform regular maintenance task on servers and VM to ensure
their smooth operation
Set-up and maintain user accounts and access permissions for
various systems and application
2019
-
2023
RC Gigabyte IT Services
(IT Support Specialist)
Provide technical support to the client via email, phone or in person such as software,
hardware or
network problems.
Identify and diagnose hardware, software, or network problems
and provide timely resolutions
Install, configure and update software applications, drivers,
operating systems on user devices.
Monitor the network and internet connectivity to ensure
optimal performance and troubleshoot any issues that arise
Create and manage for IT-related activities and support using email
Perform regular maintenance task on servers ensure their smooth operation
Set-up and maintain user accounts and access permissions for
various systems and application
Creating and Manage NAS for dedicated folder per department and giving access for
authorized users
Checking and Monitoring the NAS storage to ensure the space are available for back-up
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
WordPress Expert
Provides assistance with WordPress-related tasks remotely.