I'm a young enthusiast looking to join a rapidly growing company. I have worked in BPO for 5 years as a Customer Service Representative for Telecommunication and Transport service. My experience helped me develop my communication and interpersonal skills.
It taught me how to be patient and considerate. I've learned how to work under pressure and how to be flexible in challenging situations.
My love for assisting people is the major reason I'm continuing in this industry.
Polytechnic University of the Philippines Lopez Campus
• Deal with a high volume of inbound and outbound phone calls.
• Ensure accurate and timely data entry into the operating system
• Arrange job for collection and delivery of consignments.
• Tracking and tracing all load consignments to ensure accuracy of pick up and deliver for time-sensitive freight
• Communicating with freight management carriers and clients
• Monitor emails and respond to customer inquiries and requests.
• Answer inbound calls professionally and respond to customer’s inquiries and complaints
• Respond to Chat interactions and Emails
• Follow up customer calls if necessary
• Document all call information according to standard operating procedures
• Route inbound calls to the appropriate department
• Identify, escalate priority issues and report to high-level management
• Offer Mobility and home services/products and services.
• Process forms, orders and applications requested by customers
• Perform basic troubleshooting steps in mobility devices.
• Assist store dealers and retailers in processing activations and renewals.
• Booking a technician appointment for TV, Wi-Fi and security
• Minutes Officer
• Answer phone calls and direct calls to the appropriate department
• File and retrieve company documents, records, and reports
• Open, sort, and distribute incoming correspondence including faxes and email
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
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