Raquel Bianzon Saac

Virtual Assistant
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Contact Information
  • Batangas Philippines
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  • kaye.saac@gmail.com
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  • +639274014588 (Whatsapp)
    •
Skills & Expertise

Customer Service & Communication

20+ Years of Professional Customer Service Experience
Strong Verbal & Written Communication Skills
Client Relationship Management
Multitasking & Time Management
Fast Learner with a Proactive, Can-Do Attitude
High-Level Attention to Detail & Confidentiality

Administrative & Virtual Assistance

Calendar & Email Management
CRM Management (Follow Up Boss, Salesforce, Zoho, HubSpot)
Data Entry & Database Maintenance
Appointment Setting & Client Onboarding

Real Estate Support

Property Listing Creation & Management (MLS & Non-MLS)
Transaction Coordination & Document Preparation
Lead Generation & Follow-Up Support
Comparative Market Analysis (CMA) Assistance
Open House & Virtual Tour Coordination
Client Pre-qualification Support
Listing Presentation Preparation
Familiarity with U.S. Real Estate Platforms (Zillow, Redfin, Realtor.com)

Sales & Marketing

Digital Marketing Strategy & Execution
Social Media Management (Facebook, Instagram, LinkedIn)
Content Writing & Caption Creation
Email Marketing (Mailchimp, Constant Contact)
Paid Advertising (Facebook Ads, Google Ads)
Basic Graphic Design (Canva, Adobe Express)
Video Editing for Reels, Property Tours & Ads
Professional Summary

Hi, I’m Raquel — but you can call me Kaye. I bring over 20 years of customer service experience, along with 15 years in sales and real estate, and 5 years of solid marketing expertise. My career has spanned roles as both a property consultant and office staff, giving me a well-rounded skill set in client relations, business operations, sales strategy, and especially digital marketing.

One of my proudest achievements is delivering over 100 property units in less than a year, with values ranging from ₱500,000 to ₱5 million per unit. I’m passionate about helping clients reach their goals by providing professional, reliable, and results-driven service, with a strong focus on digital platforms and modern marketing strategies.
Work Experience
2018 - 2025

Sales Documentation Staff

 Assist Client on Reservation of unit.
 Responsible for accepting and checking the documents/requirements of the buyer.
 Do pre-screening of buyers.
 Conduct briefing of buyers.
 Follow up lacking documents of buyers.
 Monitor emails for status of buyer.
 Payment monitoring.
 Responsible for accepting Reservation Fee of the clients.
 Responsible for the Request of Clients like Transfer of Ownership, Transfer of Unit, Refund and
Cancellation of buyers.
2015 - 2018

Real Estate Property Consultant

 Promotes Bellavita Lipa through manning, flyering and social media.
 Provide a site tour for ocular visits.
 Sources potential clients and provide excellent customer service.
 Develop and maintain client database
 Prepares and facilitates effective client presentations.
2008 - 2010

Operations Manager

 Scheduled areas of technicians.
 Monitor daily, weekly and monthly schedules of every store to visit.
 Conduct Daily meetings.
 Assists clients concern thru phone.
 Emailed daily report to head Office.
1996 - 1998

Customer Service Officer

 Assist clients for their remittances, inquiry and concern thru phone and face to face contact.
 Promotes Pinoy Express, a remittance company through flyering.
 Conduct marketing to every OFW on hospitals and companies based in Singapore.
 Sources potential clients and provide excellent customer service.