Motivated and detail-oriented aspiring Virtual Assistant with foundational experience in administrative support, customer service, and online communication. Skilled in using productivity tools such as Google Workspace, Microsoft Office, Canva, and Zoom. Known for being highly organized, eager to learn, and dependable in handling tasks such as email management, scheduling, data entry, and social media support. Committed to growing in the virtual support field by delivering reliable, high-quality assistance and maintaining professionalism in every interaction. Ready to support busy professionals and teams in staying efficient and organized.

Other Skills

Bookkeeper
Data Entry
Customer Service

Meridian Shipping And Container Carrier Inc (Cargo Releasing Officer, Logistics)

Responsible for releasing or authorizing the release of goods or cargo for shipment. Ensuring that all necessary documentation, such as bills of lading, customs declarations, and commercial invoices, are in order before releasing the shipment. Also need to confirm that all relevant regulations, such as export laws, have been met and that the shipment is compliant with any other requirements, such as security or insurance. Additionally, responsible for coordinating with other parties involved in the shipment, such as carriers or customs agents, to ensure that the release of the shipment goes smoothly and on time.

Meridian Shipping And Container Carrier Inc (Collection Officer)

The Collection Officer is responsible for the collection of delinquent accounts and maintaining the company's overall bad debt expense. This includes gathering, analyzing and reporting on all delinquent accounts with a focus on maximizing collections. The Collection Officer will also provide assistance to sales staff in identifying potential clients that are likely candidates for closing.

Meridian Cargo Forwarder Inc. (Claims Officer)

Analyze and investigate complicated insurance claims to help prevent fraud. Perform detailed site inspections. Review and process new claims reports Uphold relationships and communication with insurance departments and clients. Organize and present claim review plans. Negotiate settlements. Resolve claims in a timely manner

The Results Companies (Back Office Analyst & Fulfillment)

A back-office analyst is an individual who performs complex tasks in support of the company's business strategy. These tasks include recording, processing and verifying transactions in an organization's financial statements.
Order fulfillment is the process of receiving and processing orders. Order fulfillment involves collecting the product ordered, packing it for shipping, providing tracking information and communicating with customers.

The Results Companies ( Customer Service Representative)

Responsible for providing assistance and support to customers over the phone. Handling customer inquiries, complaints, and issues related to the company's services, such as phone, internet, and cable. Assisting with account management, billing, and troubleshooting technical problems. I have a moderate to strong knowledge of the company's products and services, as well as effective communication and problem-solving skills. Also have a good understanding of the company's policies and procedures to ensure that they are able to provide accurate and helpful information to customers.

BSBA Human Resources

Certified Virtual Assistant

Customer Service Certificate