2014
BSIT - Information Technology
Batangas State University
More Info About Me
Customer Service Specialist with 6+ years’ experience in BPO Industry specialized in Technical Support Representative for Industrial/Residential Uninterruptible Power Supply and Home Appliance Program. HR
Benefits with Employee Data Management, Healthcare Insurance for pre service (Benefits) and post service (Claims Processing). 2 years of experience in office setup specialized in Web Designing and Administrative task like Photo Layout and Editing. Managing Owner for Internet Cafe business that offers computer rentals, printing services, typing jobs, photo layout and editing, computer/laptop repair, and software installation.
My Skills and Competencies
Amazon VA
Online Arbitrage
Product Research
Product Listing
Certificates
×
![]()
My Experience and Education
2022
-
2023
Schneider Electric
(Technical Support Representative)
Providing technical support for customers using Office 365. Taking technical related inbound/outbound Calls from customers regarding Entry Level and Smart UPS using Avaya Agent. Assisting technical related inbound Chats from customers using Omni Chat. Providing technical support via Email and Case Management using Salesforce bridge Front Office (bFO)
2019
-
2022
Alorica
(Technical Support Representative)
Handling inbound/outbound calls to support customer concern related to home appliances like Refrigerator and Cooking appliances using Amazon Connect AWS, Zendesk platform and GSFS platform. Doing troubleshooting and service appointment using ServicePower: Field Service Management Software
2017
-
2019
Conduent
(Customer Service Representative)
Handling inbound calls to support Healthcare Providers for Member’s Preservice Benefits quotation and Post service for Claims inquiry using Salesforce CRM. Managing claims inquiry using Claims Administrative Services (CAS) for Humana Medicare and MetaVance (MTV) for Humana Commercial Products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Amazon Virtual Assistant
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.