Hello! I am Rafonsil Amatorio a dedicated individual, Resourceful, Detail-Oriented, and Always on the Go!
My background in customer service and sales hones valuable skills like empathy, problem-solving, and communication. I developed a keen sense of understanding people’s needs and navigating challenging situations.
I am committed to providing the best service possible and my client's success is my top priority. Let's connect and bring your business to the next level.
Negros Oriental State University (NORSU)
Answers customer calls and assists them in booking rides or arranging future rides.
Designate rides to drivers based on availability and location.
Monitor incoming booking requests through email and the company's app.
Keep track of driver activities and respond promptly to any emergency alerts.
Create daily schedules for drivers and communicate with them using the GoTo communication platform.
Ensure customer satisfaction by providing efficient and reliable service. Maintain clear and effective communication with both customers and drivers.
Demonstrate strong problem-solving skills to address any issues or concerns promptly.
Exhibit a high level of professionalism and attention to detail in all tasks performed
Served as the initial point of contact for customers, addressing inquiries, concerns, and issues regarding the products or services.
Handle refund and replacement processes efficiently, ensuring customer satisfaction and resolving related concerns.
Generate shipping labels accurately and promptly, facilitating smooth and timely product exchanges or returns.
Demonstrate proficiency in basic machine troubleshooting, immediately assisting customers experiencing technical difficulties.
Employ excellent problem-solving skills to effectively resolve customers' issues, striving for timely resolutions and maintaining high customer satisfaction levels.
Emphasize timely response and resolution to ensure customer happiness and loyalty.
Maintain a professional and empathetic demeanor when dealing with customers, displaying exceptional interpersonal and communication skills.
Provide excellent customer service by greeting customers, taking orders, and
accurately processing transactions in a fast-paced restaurant environment.
Prepare and serve food and beverages according to McDonald's quality
standards, ensuring proper portioning, presentation, and temperature control.
Maintaining a clean and organized work area, including dining tables, counters,
and food preparation stations, ensures a sanitary and inviting customer
environment.
Follow food safety and hygiene protocols, including proper hand washing, glove
usage, and adherence to temperature control guidelines.
Handle customer inquiries, concerns, and complaints professionally and
promptly, aiming to resolve issues and ensure customer satisfaction.
Support other areas of the restaurant as needed, such as stocking supplies,
assisting with food preparation, and maintaining inventory levels.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Answer calls promptly, helps the customers on their inquiry and resolve issues about the services or products offer.
