Rachel Diano Cuajao

Virtual Assistant
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Contact Information
  • Skype: Rachel Cuajao
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  • Email Add: mrandmrscuajao@gmail.com
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  • Phone number: 09989077393
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ABOUT

I have been in the customer service industry for 10 years. I have handled numerous accounts. I handled billing, retention, technical and sales support, and email support. I am a goal-oriented person. I believe that when you want to be successful you need to work on it and be willing to do what is necessary.
Skills

Sales and Retention

Social Media Management

Email Management

Canva Basic

Customer Service

Basic Video Editing

Experiences:
Jan 2020 - Present

51Talk, Online Teacher

Responsible for teaching English to students via an online or virtual learning environment
February 2015 – February 2018

CONECTYS PH, Technical Support Associates / Junior Network Analyst

Analyzing network and setting up computer networks in one or across multiple locations. And monitor and maintain computer hardware and software applications for Hotels.
January 2014 – February 2015

IBEX GLOBAL PHILIPPINES – DAVAO SITE, Sales and Billing Associate

I work with clients who have complaints with their bills , orders, or require information about products/services purchased from the organization. I also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
August 6, 2013 to December 13, 2014

CONVERGYS PHILIPPINES – EASTWOOD SITE, Technical and Sales Associates

Provides assistance via telephone calls and e-mail messages from customers who are seeking with their Microsoft office Software. Troubleshoot problems and provide technical support for Microsoft office software. Manage upgrades in software.
February 2015 – January 2013

SITEL PHILIPPINES – ORTIGAS SITE, Customer Support Associates / Retention Support Associates

Call customer out to communicate rectify misunderstanding and lower dissatisfaction toward the product and ensure to increase loyalty and retain businesses or services and quickly provided solutions to problems.
August 2007 – January 2015

SUTHERLAND GLOBAL PHILIPPINES – DAVAO SITE, Technical Associate

Provides assistance via telephone calls and e-mail messages from customers who are seeking with their Antivirus Software. Troubleshoot problems and provide technical support for Antivirus software. Manage upgrades in software.