My name is Querobim

Get to know me more

I help employers with daily administrative tasks and schedules. I am in charge of handling the small details to keep the company moving so that my employer can focus on large-company goals. I communicate with my employer on multiple channels, such as email, video messaging, instant messaging, and phone calls. Other responsibilities include organizing my employer’s files. Answering emails; arranging meetings and travel plans, and helping to create presentation materials. I am able to manage expense reports, orders, and confidential financial information. I am also responsible for overseeing a company’s interactions with the public by implementing social media platforms’ content strategies. My duties include analyzing engagement data, identifying trends in customer interactions, and planning digital campaigns to build community online.

I am responsible for acting as a liaison between the company and its customers through live chat and email. I am obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Additionally, I am a professional who is responsible for handling questions, comments, and complaints regarding a particular business. My ultimate goal is to provide positive customer experiences by enhancing relationships between them.

Querobim Caballes Lora
Cebu City, Philippines
Freelancer
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My Skills and Competencies

Data Entry
Customer Service Specialist (Live Chat and Email)
Virtual Assistant

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017
Bachelor of Secondary Education, Visayas State University, Philippines

Visayas State University is a higher education institution located in the Visayas, Philippines. It caters to the educational needs of the people in this part of the region. It is a co-educational public higher education institution.

2018 - 2021
ePerformax Contact Centers and BPO
(Email and Live Chat Customer Support Specialist)

ePerformax specializes in providing customer service to English-speaking customers of US Fortune 500 clients. One thing that sets ePerformax apart from other call centers is its Global Communications & Management Academy. In 2006 ePerformax was the first call center in the Philippines to receive accreditation from the Technical Education and Skills Development Authority (TESDA), and the GCMA was created in early 2008 to provide opportunities for Filipinos, who may not have otherwise had it, to have a successful and rewarding career in the BPO industry. The GCMA helps Filipinos develop and master global English communication skills in order to deliver superior customer service for their customers.

My primary job is to address customer issues and resolve them in a timely and efficient manner. I interact with customers on a variety of channels such as email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

2021 - 2022
English Plus Republic Inc.
(Email Customer Support Specialist - Team Leader)

English Plus Republic Inc. - Global Customer Experts Empowering Business Growth. The company was founded in 2017. A Presidential-approved BPO company in the Philippines, undertaking outsourcing projects in many industries in the U.S. and Europe.

I monitor and supervise a group of employees to achieve goals that contribute to the growth of the organization. I motivate and inspire the team by creating an environment that promotes positive communication, encourages the bonding of team members, and demonstrates flexibility.

2022 - 2023
Concentrix Corporation
(Voiced Customer Support Specialist)

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.

My job is to address issues of our customers regarding their Over-The-Counter plan. Our client is a powerful modern solutions for supplemental benefit programs with delivery through a single experience that delights and retains members. As a leading multi-benefit provider, Healthy Benefits+ is boosting member satisfaction for health payers while minimizing costs.

My Services

Data Entry

Responsible for accurately and efficiently inputting and organizing data into computer systems or databases.

Customer Service Specialist

Providing exceptional support and assistance to customers in resolving inquiries, concerns, or issues.

Virtual Assistant

Provides remote administrative, technical, or creative support to individuals, entrepreneurs, or businesses.

Testimonials

Author

Sharon Yaniv-Lurya

Hi Querobim! I saw your work today. You are doing an awesome job and it looks very good! 🙂

Author

Pete Oneal

Your doing great Brotha... I appreciate it🙏🏼
Hard working, good communication, and is coachable.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines


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