2010
OFFICE IN INFORMATION SYSTEM
AMA COMPUTER LEARNING COLLEGE
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2023
QUALFON PHILIPPINES, INC.
(Quality Assurance Analyst)
-Discussing guidelines and procedures with newly hired agents in the department.
-Monitoring agents chat transcripts based on the company’s guidelines and procedures.
-Gathering insights from the call/chats and executing root cause analysis.
-Coaching agents to improve performance in the contact center.
-Conducting call calibration on how to improve call/chat handling.
2015
-
2018
QUALFON PHILIPPINES, INC.
(Offline Auditor)
-Evaluated escalation tickets created by the agents.
-Provided feedback and coaching to the agent's weekly performance.
2013
-
2014
QUALFON PHILIPPINES, INC.
(Case Resolution Team)
-Verified the tickets created by the agents to see if all the information is correct.
-Checked if customers have good coverage in their area to verify if they are eligible for a replacement phone.
-Resolved customer's issues by sending replacement phones or SIM cards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.