2017
BS Pharmacy
San Pedro College
Geneneral Virtual Assistant
I am an experienced General Virtual Assistant with a strong background in backend operations, sales order management, administrative support, customer service and medical. Over the years, I have honed my skills in streamlining processes, ensuring efficient order handling, and delivering exceptional support to clients and teams. My expertise lies in managing administrative tasks, maintaining accurate records, and providing seamless communication through written channels.
With a proven ability to adapt to various industries and tools, I excel at problem-solving, time management, and prioritizing tasks to meet deadlines without compromising quality. I am passionate about contributing to the success of businesses by delivering reliable, detail-oriented virtual assistance tailored to your specific needs.
Core Competencies
Professional Skills
Administrative Support
Back end operation
Confidentiality
Sales Order Management
Calendar Management
Interpersonal skills
Time Management
Adaptibility
Google Workspace
Email Management
Attention to detail
Problem Solving
Technical Proficiency
Customer Service
Canva
Social Media Management
Data Entry
Certificates
Path to Excellence
Empowering Clients Through Expertise
2018
-
2019
Amesco Drug Store Corp.
(Pharmacy Assistant)
🧠Pharmaceutical & Medical Knowledge
-Understanding of medications (names, uses, dosages, and storage)
-Knowledge of prescription terminology
-Basic understanding of drug interactions and side effects
đź›’ Customer Service
-Clear and friendly communication
-Ability to handle sensitive/confidential health information
-Patience and empathy when helping ill or elderly customers
-Conflict resolution skills
đź“‹ Administrative & Organizational Skills
-Filling prescriptions accurately
-Labeling and packaging medications
-Inventory management (stocking shelves, checking expiry dates)
-Keeping records up to date and organized
âś… Attention to Detail
-Accuracy in reading prescriptions
-Preventing dispensing errors
-Cross-checking patient records
🚶‍♂️ Multitasking & Time Management
-Managing busy pharmacy traffic
-Prioritizing urgent prescriptions or customer needs
-Staying calm under pressure
đź’¬ Team Collaboration
-Working closely with pharmacists and healthcare professionals
-Supporting other assistants or trainees
2022
-
2024
Carpe Diem Tour
(Sales Order Management | Administrative Support | Backend Operations| Customer Service)
-Email management
-Admin support
-Calendar management
-Social media management
-Ensuring data accuracy through regular checking
-Data Entry and Record-Keeping
-Adding rate reviews of customer to Monday.com, replying to reviews to platforms like Airbnb and viator, tripadvisor.
-Generating reports based on collected reviews to provide actionable insights.
-Customer Support-contacting customer low rate reviews and provide action and better quality experience
-Finance- handling refunds and payment status
-Collaboration Across Teams
-Order Processing
-Inventory Managemnt
-Uses monday.com as CRM
-Expert in Slack, Canva, Google Workspace
Your Go-To Virtual Assistant
What I Offer
General Virtual Assistant
Administrative and support services to businesses, helping clients streamline their operations and increase productivity
Backend Operation
Backend work
Administrative Support
Admin
Customer Service
Customer Support
Client Feedback
Feedback That Speaks Volumes
Recommendation
I am pleased to recommend Lorie for any future role or endeavor she pursues. Lorie has
been a dedicated member of our bookings department at Carpe Diem Tours for over two years,
where she worked across different teams and consistently demonstrated professionalism,
adaptability, and strong organizational skills.
Recommendation
In her role, Lorie was responsible for maintaining comprehensive records of bookings, guest
information, maintenance schedules, and financial transactions. She managed and updated booking
data from multiple platforms, including Airbnb and Booking.com, ensuring that information was
accurately integrated into our system. Lorie’s diligence in maintaining accurate guest records and
payment statuses significantly enhanced the efficiency and reliability of our booking operations.
Recommendation
Lorie's commitment to excellence extended beyond her routine responsibilities. She
consistently sought to refine our administrative processes by staying informed on industry trends and
best practices. Her proactive approach to improving workflows, coupled with her ability to handle
special projects with precision, added tremendous value to our team. Additionally, her collaboration
with the management team to confirm availability and efficiently manage bookings was instrumental
in optimizing our operations.
Recommendation
Lorie’s dedication to high standards and her positive, solution-oriented attitude make her an
asset in any professional environment. I am confident that she will bring the same level of
commitment and effectiveness to her future endeavors, making her an exceptional candidate for any
organization.