Bachelor of Business Administration - Operations Management

Medical Virtual Assistant (Patient Support)

Optimizes patients' satisfaction, provider time, and treatment room utilization by
scheduling appointments by telephone.
Serve patients by greeting and helping them, scheduling appointments, and maintaining
records and accounts.
Obtains revenue by recording and updating financial information, recording and
collecting patient charges, controlling credit extended to patients, and filing, collecting,
and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Comfort patients by anticipating patients' anxieties, answering patients' questions, and
maintaining the reception area.
Filing charts and reports both in electronic medical records and standard charts.
Protects patients' rights by maintaining medical, personal, and
financial confidentiality.

Medical Virtual Assistant (Medical Records/ Tasks)

Doing Outbound calls using Ring Central to patients, insurance providers, and other medical provider facilities
Scheduling patients’ appointment
Collecting medical records
Fulfilling patient orders like imaging tests, referrals, pre-authorization, and lab orders
Monitoring the fax machine
Other tasks that the doctor assigned to do.

Medical Virtual Assistant (Occupational Health Coordinator)

Schedule patient appointments.
Manage patient records.
Do inbound and outbound phone calls and emails.
Provide customer service.
Data entry.
Other administrative tasks as needed.

Data Entry Specialist (Occupational Health Quality Analyst)

Accurately input and update data into the company's database systems.
Utilize data entry software and tools efficiently to maintain speed and accuracy.
Conduct regular audits of data entries to identify discrepancies, errors, or inconsistencies.
Develop and implement quality control procedures to enhance data accuracy.
Generate regular reports on data accuracy and quality metrics; Maintain comprehensive documentation of data entry processes and quality control protocols.
Collaborate with team members to update and improve standard operating procedures.

Data Entry Specialist (Production Control Scheduler)

Responsible for performing defined Standard Operating Procedures in scheduling, document control, document preparation, and document attachment and release.
Monitor and meet the Planning (Production Control) cycle time goal.

Medical Terminology

Knowledge of Healthcare Systems

Appointment Scheduling

Data Security Compliance

Administrative Skills

Problem-Solving

Tech Savvy

Accuracy and Attention to Detail

Organization and Time Management

Attention to Confidentiality

Excellent Communication Skills

Ability to Multi-Task

Patient Care