I am a dedicated individual with a strong work ethic and a passion for achieving my goals. I am always looking for new challenges and opportunities to learn and grow. I am confident in my ability to work well both independently and as part of a team, and I am always willing to go the extra mile to ensure that projects are completed to the best of my ability. I am excited to put my skills and experience to work in any environment and to make a meaningful contribution to any organization.

▶ Customer Service
▶ Social Media Management
▶ Content Creation
▶ Medical VA
▶ Basic Video & Graphic Editing
▶ Email/Chat Support
▶ MS Suites
▶ Lead Generation
▶ E-commerce (Shopee)

Kalandagan Elementary School

Primary Education

Graduated as school's Valedictorian

Notre Dame of Tacurong College (NDTC)

Secondary Education

University of San Agustin - Iloilo City, Philippines

Tertiary Education

Course: AB Mass Communications
College of Arts and Sciences Photojournalist - S.Y 2015-2016
Photographer & Videographer of "Usap Tayo TV" S.Y: 2015-2016
The 7th San Agustin Campus Press Awards 2015 - Photojournalist (First Place)

Marketing Associate

Iloilo Bike Shop

Key Responsibilities:
✔ Developing and implementing marketing campaigns to promote the company's products and services.
✔ Managing the company's social media accounts and website, creating content and engaging with customers.
✔ Taking raw photos, researching & editing original graphics for contents
✔ Planning and organizing events, such as product launches, and sponsored events.

Travel Associate

WNS Global Services - Iloilo City

Key responsibilities:
✔ Providing customer service to clients by answering questions, addressing concerns, and providing information about travel options.
✔ Assisting clients in planning and booking travel arrangements, such as flights, hotels, and rental cars.
✔ Researching and recommending travel destinations, transportation options, and accommodations to clients.

Online Selling/E-Commerce

https://shopee.ph/prencepesa

Outline:
This is my personal online shop: https://shopee.ph/prencepesa (5.0 ratings)
My items are mostly branded Japan Surplus dinnerware items for collectors, and this shop is still active.
I do all the customer service, product listings, researching, and marketing through Facebook & Shopee.
This is only a side hustle, and not my main income as of the moment.

Social Media Marketing Manager

GT Sakura Japan Surplus Mall

Key responsibilities:
✔ Creating their social media account, and implementing social media strategies and campaigns to promote the company's products, services, and brand.
✔ Managing the company's social media accounts, creating and scheduling content, and engaging with followers.
✔ Creating and curating visual and written content such as images, videos, blog posts, and infographics
✔ Staying up-to-date with the latest social media trends and technologies, and experimenting with new platforms and features.
✔ Managing the budget for social media initiatives and ensuring that resources are allocated effectively.

Customer Service Specialist - Healthcare

Teleperformance Davao

Outline:
This is a hybrid set-up. Onsite agents are tasked to take inbound calls while work-from-home representatives are assigned to answer inquiries by providers via chat/Availity messaging tool.
I reported onsite for 10 months, and was deployed for work at home set-up for 11 months.

Key Responsibilities:
✔ Providing customer service to healthcare providers by answering questions, addressing concerns, and providing information about their insurance claims.
✔ Assisting providers with billing and insurance issues, including submitting claims and appeals.
✔ Staying up-to-date with healthcare regulations and laws, such as HIPAA, and ensuring that patient information is protected and kept confidential.
✔ Following the healthcare organization's policies and procedures to ensure compliance.

Supervisor

Teleperformance (Davao City)

Gibby Shayne Rodriguez
Contact number: +63915-269-2903
Facebook: https://www.facebook.com/gbromeooo

Collegue

Teleperformance (Davao City)

Name: John Rey Segundera
Contact number: +63999-702-8925
Facebook: https://www.facebook.com/wolfs.bane.7161

Subject Matter Expert

Teleperformance (Davao City)

Niera Gallaza
Contact number: +63948-402-9538
Facebook: https://www.facebook.com/bengelyn.molos.5

Quality Assurance Specialist

Teleperformance (Davao City)

Rica Mancia
Contact number: +639214412200
Facebook: https://www.facebook.com/mikaystain