2024
Bachelor of Science In Psychology
San Mateo Municipal College
Passionate Virtual Assistant
Greetings, My Name is Precious Dennise, but you can call me Prey. I am a lifelong learner, always seeking opportunities to expand my knowledge and stay updated with the latest industry trends and advancements. I am an effective communicator with strong interpersonal skills, capable of presenting complex concepts in a clear and concise manner.
Passionate about Virtual Assistance, I am committed to making a positive impact and driving meaningful change. I am open to new opportunities that allow me to leverage my skills and contribute to the success of a dynamic organization.
Feel free to reach out if you're interested in connecting, collaborating, or exploring mutually beneficial opportunities.
My Skills and Competencies
Social Media Management
Content Creator
Customer Service
SEO Writer
Certificates
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My Experience and Education
july 2024
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dec 2024
everise
(Email support associate)
Airline reservation systems (for viewing or updating bookings)
Email/ticketing systems
Policy and knowledge base tools
Basic CRM systems
Answer emails about flight bookings, changes, and cancellations
Help with refunds, rebookings, and travel credits
Respond to questions about baggage rules (checked, carry-on, lost baggage)
Assist with check-in issues and seat selection
Explain fare rules, policies, and fees
Handle complaints about delays, cancellations, or service issues
Update passenger details (name corrections, contact info)
Coordinate with other teams when issues need escalation
2021
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2023
Alorica
(T-mobile Customer Representative)
- Managing incoming calls and customer service inquiries, generating sales leads that develop new customers.
- Identifying and assessing customer needs to achieve satisfaction.
july 2025
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nov 2025
Sourcefit
(Gametime support Associate)
espond quickly to urgent customer issues during live games or events
Help with app or website problems (errors, loading issues, locked entries, missing picks)
Handle contest-related questions (lineups, entries, payouts, scoring)
Assist with account issues (login problems, verification, payment delays)
Explain rules and game outcomes clearly
Escalate technical or high-impact issues immediately
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.