Paulynn Andrea F Castillo

General VIrtual Assistant
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Contact Information
  • +639274693420
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  • paulyn815@gmail.com
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  • Manila, Philippines
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Objective

Dedicated and detail-oriented individual seeking a challenging position as a Data Entry and E-commerce Virtual Assistant. Eager to leverage strong organizational and data management skills to streamline operations, enhance efficiency, and contribute to the success of an e-commerce team. Adept at data entry, order processing, and maintaining accurate records to ensure seamless business operations. Committed to delivering high-quality administrative support to enhance overall productivity and foster a positive work environment.
Education
2018-2020

Higher Secondary Certificate, Baliuag University

- Graduated with honors, developed strong organizational and time-management skills. Eager to apply learned skills in a professional setting.
2021- Present

Bachelor of Sciences, Mapua University

- Currently pursuing a Bachelor of Science degree in Biological Engineering. Eager to leverage theoretical knowledge gained in real-world settings. Anticipated graduation in 2025.
Work Experience
2018-2020

Teller at Goldenness Advertising Agency

- Provide exceptional customer service by greeting clients, addressing inquiries, and resolving any issues in a friendly and efficient manner. Accurately process deposits, withdrawals, check cashing, loan payments, and other banking transactions, adhering to established procedures and protocols. Count and verify cash, checks, and other financial instruments to ensure accurate transaction amounts. Reconcile cash drawer at the end of each shift and ensure discrepancies are promptly reported and resolved.
2022-2023

Shopee Virtual Assistant at High Breed Supplies Inc.

- I am responsible for providing support to an e-commerce store on the Shopee platform. This role involves managing product listings, order processing, customer service, and data analysis to ensure the smooth operation and growth of the Shopee store. By Creating and managing product listings on the Shopee platform, Monitoring inventory levels and updating stock availability, Processing orders, coordinating shipments, and tracking deliveries.
Interacting with customers on the Shopee platform, addressing inquiries and concerns, Analyzing sales data and market trends to make informed recommendations, Optimizing product titles, descriptions, images, and pricing for better conversions, and Collaborating with marketing and design teams to enhance the store's visual appeal, Staying updated on Shopee's platform changes, policies, and best practices.