Hey I am Patric Dennis

Isolvify Incofmation and Technology Consultancy
(Senior IT Specialist)

• Followed all company policies and procedures to deliver quality work.
• Led Infrastructure projects, including coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Performed server backups and changed and replaced backup tapes daily.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Monitored systems in operation and input commands to troubleshoot areas.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Explained technical information in clear terms to non- technical individuals to promote better understanding.
• Followed up with clients to verify optimal customer
• satisfaction following support engagement and problem resolution.
• Linked computers to network and peripheral equipment, including printers and scanners.
• Configured systems according to prescribed software and hardware frameworks.
• Onboarded new users to internal systems, including network credentialing, desktop and laptop usage and BYOD programs.
• Set up PCs and peripheral equipment for use in video conferencing rooms, including projectors, microphones, PCs and more.
• Answered and triaged requests for assistance in order to provide top-notch support.
• Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Maintained and monitored server room, wireless network
and other server infrastructure, keeping systems running smoothly.
• Performed troubleshooting and repaired peripheral devices
such as printers, scanners, and copier machines.
• Served at internal helpdesk, accepting and resolving calls or
delegating more severe issues to Dispatch team.
• Setup, installed and configured computers in various business locations such as special recruitment activity to support operations and reporting.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Answered calls and emails at company's help desk, assisting
employees and customers with troubleshooting computer
issues.