2010
Associate in Information Technology
Bulacan Agricultural State College
More Info About Me
Hello there! I'm Olivia, a highly organized and proactive Virtual Assistant in lead generation and chat support. Adept at identifying potential leads, nurturing client relationships, and providing top-notch customer service. Possesses excellent communication skills, a keen eye for detail, and a strong ability to manage multiple tasks efficiently. Dedicated to helping businesses grow by enhancing their customer engagement and support processes.
𝗖𝗼𝗿𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀:
✔ 𝘓𝘦𝘢𝘥 𝘎𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘰𝘯:
• Expert in using various strategies, tools, and platforms to identify and qualify potential leads.
✔ 𝘊𝘩𝘢𝘵 𝘚𝘶𝘱𝘱𝘰𝘳𝘵:
• Proficient in handling customer inquiries and resolving issues promptly through live chat.
• Ability to maintain a friendly and professional tone, ensuring customer satisfaction.
✔ 𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘷𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵/𝘌𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘝𝘪𝘳𝘵𝘶𝘢𝘭 𝘈𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘵:
• Strong organizational skills for managing schedules, appointments, and administrative tasks.
• Ability to efficiently handle data entry, email management, and other virtual assistant duties.
• Expertise in using tools like Microsoft Office, and Google Suite.
I aim to leverage my extensive background to streamline operations and provide exceptional support as a virtual assistant dedicated to your success.
My Skills and Competencies
Lead Generation
Executive Assistant
Data Entry
Chat Support
Certificates
My Experience and Education
2019
-
2024
TTEC
(Chat Associate I)
Primary responsibilities include responding to customer inquiries and issues via chat platforms,
providing comprehensive information about products or services, and proficiently resolving
customer concerns. Adhere to company policies and customer service guidelines to ensure a
positive customer experience. My ultimate goal is to provide efficient and professional support,
contributing to customer satisfaction and loyalty.
2016
-
2019
First Sumiden Circuits Inc
(Data Encoder)
Responsible for providing clerical work such as data gathering, compiling, retrieving,
updating, encoding, filing, and assisting QA Line leader.
Encodes necessary data required by QA Engineer & Supervisor for the quality reports.
Expected to render support and assistance within his/her section and others in achieving the
overall company goals and targets.
Performs other duties as may be assigned.
2013
-
2016
Device Dynamic Asia Phil (Agency)
(Data Encoder)
Responsible for providing clerical work such as data gathering, compiling, retrieving,
updating, encoding, filing, and assisting QA Line leader.
Encodes necessary data required by QA Engineer & Supervisor for the quality reports.
Expected to render support and assistance within his/her section and others in achieving the
overall company goals and targets.
Performs other duties as may be assigned.
My Services
Executive Assistant
Providing exceptional administrative support to C-level executives and busy professionals.
Lead Generation
Responsible for generating new business leads for a company and converting them to paying customers.
Data Entry
Accurately input and update data into databases, spreadsheets, or other digital platforms.
Chat Support
Responding to customer inquiries and issues via chat platforms.