2018
Bachelor of Science in Nursing
BUKIDNON STATE UNIVERSITY
More Info About Me
Courteous self-motivated and detail-oriented support specialist with nearly 4 years of experience exercising a high level of commitment to exceptional customer service settings. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. Strong ability to capture as high-dollar reservations by utilizing selling techniques effectively.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Customer Service
Recruitment Specialist
Executive Assistant
General Virtual Assistant
Trainer
Certificates
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My Experience and Education
October 2022
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April 2023
Saunders Lynn
(Social Media Manager/ Recruitmen Assistant)
Coordinate hiring activities
Undertake clerical duties (e.g. answering emails and drafting offer letters)
Prepare and post job ads online
Help with resume screening and initial phone screens
Schedule interviews and keep calendars for all hiring teams and candidates
Greet and assist interviewees onsite
Coordinate travel for fly-in candidates
Process background checks
Maintain candidate database
Handle records and paperwork
Resolve issues as fast as possible (e.g. interview cancellations)
Assist with new hire onboarding (e.g. preparing documents, coordinating orientation agendas)
January 2022
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December 2023
IG Marketing
(Graphic Designer/Social Media Marketing)
Create and design various materials for print and digital collateral
Ensure projects are completed with high quality and on schedule
Establish creative direction for the company as well as brand guidelines
Prioritize and manage multiple projects within design specifications and budget restrictions
Perform retouching and manipulation of images
Work with a wide range of media and use graphic design software
Analyze customer expectations according to past social media activity
Develop social media campaigns
Define KPIs and KRAs for social media campaigns
Update social media content across all channels
Engage with customers and followers
Use social media marketing tools such as Buffer and Hootsuite (mention any social media marketing tool that you are currently using or plan to use)
Monitor campaigns and analyzes data obtained
Monitor SEO and web traffic metrics
Establish relationships with social media influencers to develop a strong network
Develop content or get it done by content developers
Keep an eye on social media trends
Communicate effectively to all stakeholders including senior management and content developers
January 2020
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January 2022
Superstar VA
(Bookkeeper/Personal Assistant)
Record day to day financial transactions and complete the posting process
Verify that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger
Bring the books to the trial balance stage
Perform partial checks of the posting process
Complete tax forms
Enter data, maintain records and create reports and financial statements
Process accounts receivable/payable and handle payroll in a timely manner
Email and Calendar Management
CRM Management
Social Media Posting and Engagement
Editing SIMPLE Video, Audio, Contents, YouTube, and Graphics Answering Calls/ Call Backs/ Follow-Ups
Data Entry such as Document Copying, Screening, Sorting
Researching, Listing and Database Building
Helping with On-Boarding/ Webinar/ Workshop
2018
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2022
Native Camp
(Freelance Trainer)
Create specialized training for every member of the team
Adjusts training requirements based on tutor's performance and skills.
Provided action plan to help agents with their metric goals.
Conducts call calibration and process orientation to make sure that everyone is calibrated.
• Conducts Root Cause Analysis to ensure an accurate educational tool to be used for Coaching
2021
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2022
Invest Home Pro
(Project Manager/Property Manager)
Property Management Support and Property/Inventory Support Maintains property rentals and owner finance properties by updating property software platforms
Assist in negotiating, creating, signing and enforcing leases
Work with our team of Agents to establish rental rates by surveying local rental rates and other factors
Assist with obtaining signed leases and contracts with tenants by negotiating leases and collecting
security deposit
Investigate and resolve tenant complaints, enforcing rules of occupancy, inspecting vacant units (via
video/pictures) and coordinate repairs with contractors
Prepares reports by collecting, analyzing, and summarizing data and trends
Manage resident communications
Accomplishes organizational goals by accepting ownership for accomplishing new and
different requests and exploring opportunities to add value to job accomplishments
Advertising vacancies through various online platforms
Daily/Weekly/Monthly Reports: Vacancies, Rent Collection, Lease Renewals, Occupancy Rates, etc
Property Utility Management (electric, water and gas)
Initiates and Disconnects utility services for all properties
Updates and maintains the spreadsheet to monitor and track utility status of managed
properties
Insurance Policy Management
Initiates and Cancels Property Insurance for company owned properties
Updates and maintains the spreadsheets/software to monitor and track Insurance status of
company owned properties
General Admin Duties/Responsibilities
Phone Calls, Emails, Scheduling, Software, etc
Customer & Team Support
Schedule Appointments
Problem Solving
Assist Team on various projects
Attend various trainings & meetings
2020
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2022
Syntactics Inc
(Social Media Manager)
Produce engaging social media content to educate, inspire and entertain our community of customers. This will include engagement posts, fun challenges, product launches, case studies, and quirky promotional content.
Identify trending topics for content opportunities and develop a content calendar to ensure a constant supply of relevant content
Grow the community in the form of new members/followers, monthly active members, interactions, and comments.
Engage and share the official hashtags of the company brands with the community through local social media platforms (Facebook, Twitter, and Instagram)
Perform daily admin tasks to ensure the good functioning of our brands' communities, members and posts approvals, answering members’ questions, engaging in the conversation, etc.
Brainstorm and develop campaigns and new content ideas for our brands' social media channels and communities
Create monthly insight reports and keep track of KPIs to analyze content performance across our brands' communities on Facebook
Build and create our social media strategies by understanding different needs and cultures across our local communities
April 2021
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January 2022
CONCENTRIX
(Advisor 1 - Chat/Email support)
Handle 50+ customer interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.
Collect source data such as customer names, addresses, phone number, credit cards information for over 1000 customers and enter data into customer service software.
Data entry practices
Jan 2020
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April 2021
MOVAZO BPO SERVICES
(BPO Trainer/ QA Specialist)
Create specialized training for every member of the team
Adjusts training requirements based on agents performance and skills.
Provided action plan to help agents with their metric goals.
Conducts call calibration and process orientation to make sure that everyone is calibrated.
Conducts Root Cause Analysis to ensure an accurate educational tool to be used for Coaching
December 2019
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January 2020
MOVAZO BPO SERVICES
(Hotel Reservation Agent)
Maintain an inventory of vacancies reservations and room assignments
Register arriving guests and assign rooms
Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints
Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems
December 2019
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January 2022
Sky Tech Inc
(Recruitment Assistant)
Responsible for interviewing and screening candidates
Lead our Human Resource
Report to the Instructor Manager
Assist with scheduling interviews and on-boarding new staff members
Engage with staff members and assist with their questions.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.