2013
Bachelor of Arts in Mass Communication
Far Eastern University
General Virtual Assistant, Social Media Manager, Graphics Artist
Hello! I am a Freelance Social Media Manager, Graphic Designer , and Facebook Ad Expert.
I assist SMEs, startups & busy professionals regain time, saving employees costs & focusing on growing their day-to-day operations smoothly and successfully launching new initiatives and completing vital projects.
If you need someone who can transform an idea into the digital world and manage your social media. I'm here to help.
Social Media Manager
Social Media Manager
Facebook Ads Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
2019
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2022
Kienasha's Treats
(Social Media Manager)
- Handling and managing multiple accounts
- Producing marketing plans and analysis
- Creating Contents
- Designing graphics for the campaign
- Profile Optimization
- Responsible in engagements
June 2018
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December 2021
TDCX PH
(Case Manager/ Resolutions Team)
• Provided excellent support experience to customers via all relevant communication channels (Chat, email, Inbound and outbound).
• Identified customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensured first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provided constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
August 2013
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March 2018
Acquire Asia Pacific
(Retention Specialist/ Sales/ Mentor)
• Saved customers from transferring away to competitor through providing pricing and service solutions
• Actioned all customer enquiries in Retention Inbox and save
• Gathered competitor pricing information
• Provided reporting to management team of weekly activity
• Provided customer feedback to relevant areas of business
My Services
Social Media Management
• Branding • Creating social media contents • Designing layouts/ Ads • Social Media Marketing • Maintaining Accounts
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.