2023
Bachelor of Science in Hospitality Management
University of the East - Caloocan (Dean's Lister)
Let's work together!
Hi. I am Nicole Margaret I. Tudara.
It's exciting to learn about your potential partnership, and I'm genuinely thrilled to be part of your business's journey towards growth. As a 24-year-old graduate holding a Bachelor of Arts in Hospitality Management, I am convinced that my customer service abilities will serve as a significant asset in the effective management of your business and in fostering positive interactions with consumers and your audience.
With a foundation in social media management, a knack for graphic designing, and a good management skills in hadling cruise reservations, I'm equipped to collaborate with you and acquire knowledge as your business advances. Your interest in my profile implies a shared aspiration: securing a reliable partner.
My Skills and Competencies
Time Management
Attention to Detail
Social Media Management
Graphic Design using Canva
Certificates
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My Experience and Education
06/20/2024
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Present
Royal Carribbean Group
(Direct Guest Service Employee)
I am providing exceptional and elevated service to our guest that has an upcoming cruise with us, answering general questions, booking packages and excursions pre-cruise, and making sure their reservation is all set to sail. We ensure that we provide hospitality to all our guests so that they will have a smooth sailing experience with us.
September 2023
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May 2024
Eperformax Contact Centers & BPO - Pasay
(Customer Service Representative)
I've provided assistance to customers regarding their financial account, which includes helping them with account access, resolving payment issues such as declines, disputes, and scam reports, as well as providing transaction histories. I make sure to document all interactions during each call to ensure we have thorough records.
My Services
Social Media Management
Create plans for social media to bolster its visibility online and interact with its desired audience in more impactful
Graphic Design using Canva
Generate compelling and impactful graphic designs suitable for social media, branding, and advertising