Nicole Anne Elcano

Professional Virtual Assistant
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Contact Information
  • +639954094836
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  • nicsdiego26@gmail.com
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  • Baguio City, Philippines
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Profile Summary

A highly motivated professional, experienced in customer service and the ability to multi-task efficiently with minimal supervision. Has excellent written and verbal communication skills. An independent and responsible individual who is always open to ideas and ready to learn new things. Possesses outstanding interpersonal skills, detail-oriented, team-oriented, hardworking, and creative. Remains dedicated and committed to tasks, and flexible whenever there are unexpected situations.
Skills

Technical: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Google Workspace, Canva, Zoom, Video/Photo Editing, Intimate Familiarity with Social Media & E- Commerce Platforms, CRM Tools

Personal: Self-starter, Valuing results over the process, Anticipation of needs, Respect for confidentiality, Ability to create and master systems, Relationship Builder, Active Listener, Strategic Thinker, Emphatic & Patient
Interests

Promotional Modelling
Content Creating
Affiliate Marketing
E-Commerce Business
Work Experience

ByteDance (TikTok Philippines) - Manila, Philippines Aug 2022 - Feb 2023
Content Moderator
- Ensures that every videos people will see on TikTok’s For You Page adheres to the community standards and platform policies. As a Content Moderator, I am responsible for keeping the platform a safe place to everyone.
- Moderates at least 800-1000 videos per day, with 90%-100% accurate policy tagging.

IHG Hotels & Resorts - Baguio City, Philippines Apr 2022 - Jul 2022
Sales Reservations Specialist/Customer Service Representative (North America Brands)
- Responsible for answering inbound calls from IHG guests in North America, assist guests with reservations and other hotel related inquiries, and provides elite customer service to our guests while promoting/selling our hotels.
- Generated a revenue of $2,526 per hour.

Rajah Travel Academy - Makati City, Philippines Dec 2021-Feb 2022
Intern
Successfully completed Five Hundred (500) hours of Remote Practicum Program with Travel Academy by Rajah Travel Corporation.

Hospitality Institute of America-Philippines - Manila, Philippines July 2021-Dec 2021 Intern
Acquired Professional Course Training Certificates in Hospitality Management.

PHINMA-University of Pangasinan Jun 2017 - Mar 2020
Admin Assistant
- Performed administrative and clerical duties such as logging and maintaining enrolled students' academic records.
Education

COLLEGE

PHINMA-University of Pangasinan - Urdaneta City, Pangasinan Jun 2018-Jun 2022
Bachelor of Science in Tourism Management
- Dean's Lister (1st Year-4th Year)

School D' Hospitality Institute - Singapore, Singapore Nov 2020-Jun 2022
Diploma in Hospitality Operations

HIGH SCHOOL

PHINMA Upang College Urdaneta - Urdaneta City, Pangasinan Jul 2016-April 2021
Senior High School Diploma in Humanities and Social Sciences
- With High Honors
- Radio Broadcaster
- Theatre and Arts Club Member