Master in Communication
Polytechnic University of the Philippines
Undergrad - Completed 9 Units
Bachelor of Mass Communication
Pamantasan ng Lungsod ng Maynila
Hello, I'm Nicolae Joyce D. Morandarte, but you can call me Nicx. Ready to be your virtual Swiss Army Knife! With 10 years of diverse experience across the BPO, advertising, sales, human resource, and business industries, I've honed my skills to be your ultimate virtual assistant proving my versatility and adaptability. A true 'jill of all trades,' I excel at wearing many hats and thrive on challenges.
As a scholar from the prestigious Pamantasan ng Lungsod ng Maynila with a Bachelor's in Mass Communication, I bring superb communication skills, creativity, and strategic thinking to the table.
With a blend of resilience, creativity, resourcefulness, and diligence coupled with my track record of being reliable and committed that speaks for itself, and my unwavering desire to go above and beyond ensures you that I'm not just your average virtual assistant—I'm your secret weapon for success.
Ready to take your business to new heights? Let's connect and make magic happen together! Reach out to me today and let's embark on this exciting journey.
Polytechnic University of the Philippines
Undergrad - Completed 9 Units
Pamantasan ng Lungsod ng Maynila
As a freelance versatile virtual assistant, I provide comprehensive support across various industries, specializing in administrative tasks, social media management, content creation, and client services to help businesses optimize their operations and grow.
In charge of organic marketing including content creation to increase brand awareness, boost page, and increase sales. I also do customer support and inbox management to ensure client satisfaction.
This role involves overseeing a team's performance metrics, ensuring goal attainment, communicating client issues, coaching agents, resolving issues, maintaining records, providing expertise, meeting training needs, adjusting operations to meet service levels, resolving escalated issues, conducting team meetings, and ensuring confidentiality and quality adherence.
Sole Proprietor of the online store handling all day to day operations which includes social media management and marketing, product sourcing, content creation, graphic design, general bookkeeping, customer services, and sales.
This position involves supporting daily floor activities, assisting agents with tasks and difficult tickets, acting as a liaison when the manager is absent, approving out of policy refunds, monitoring tickets for app issues, aiding new hires, providing coaching, coordinating with the manager to enhance performance, disseminating updates, and ensuring confidentiality and quality adherence.
In charge of handling support tickets sent by customers with utmost empathy and professionalism.
This pivotal role supports the VP and the team in daily operations. Serves as the VP's right hand with responsibilities including managing the VP's schedule, liaising with stakeholders, coordinating meetings, organizing information, assisting with projects, building relationships, event support management, overseeing special initiatives, and providing general administrative assistance to enhance efficiency and effectiveness.
This role focuses on driving revenue growth by building strong client relationships and delivering effective advertising solutions. Responsibilities include client relationship management, sales and revenue generation, lead generation, Database keeping, campaign management, market analysis and strategy, account management and retention, cross-functional collaboration, and reporting and analysis. Key tasks involve serving as the primary client contact, identifying new business opportunities, developing advertising proposals, overseeing campaign execution, analyzing performance metrics, and ensuring client satisfaction through exceptional service and support.
This role provides comprehensive support to the sales team, encompassing administrative tasks, client communication, sales support, order processing, sales reporting and analysis, marketing support, team collaboration, and customer service. Responsibilities include managing calendars, assisting with client inquiries, preparing sales materials, processing orders, generating sales reports, Lead generation, Database keeping, collaborating with internal teams, and ensuring high levels of customer satisfaction. Through effective coordination and assistance, this role contributes to the achievement of sales targets and smooth operations within the sales department.
This role is responsible for plotting advertising spots based on approved campaign contracts in the media provider's booking system, and coordinating bumped-off spots with the sales team for client approval and rebooking into preferred time slots. I'm also the one in charge of updating the sales team with the updated program schedules of the network.
This role involves assisting employees with daily tasks, providing computer technical support, preparing company profile kits, encoding applicant information for reference, archiving resumes and requirements, managing office supplies inventory and purchasing, and serving as a receptionist for incoming applicants.
This position supports the production team by assisting with daily tasks, preparing teleprompter scripts, compiling and preparing multimedia content for broadcast, including images and videos, and assisting with administrative duties as needed. Responsibilities also include archiving and cataloging videos, researching materials to support production, and ensuring credibility and quality of sourced content.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
Providing administrative support, managing emails and calendars, and handling day-to-day tasks efficiently.
Craft eye-catching graphic designs for social media, print, branding, and ads.
Crafting engaging content across various platforms to captivate audiences and drive brand awareness and engagement.
Working with Nicx to improve and manage my Facebook page has been an absolute game-changer for my small business. Her expertise in increasing brand awareness and organic marketing my product has led to significant growth in our online presence, especially here in Bulacan. From eye-catchy, informative, and engaging content creation to prompt and professional inbox management, Nicx has consistently exceeded my expectations. Thanks to her diligent efforts, my Facebook page has become a vital tool for connecting with customers and driving sales. I couldn't be happier with the results and highly recommend Nicx.
It was a pleasure working with Nicx. Her assistance in setting up my shop's page and eCommerce platforms when we were just starting out was really a big help. Her guidance made it easier for me to understand the platform and how to navigate it on my own. She is easy to talk to and is very patient. The service we received was 5 stars!
Nicx was our Account Executive who assisted me in advertising sales for our international media titles. She is diligent, hardworking and has a continuous desire to learn not only the media titles that we represent but also about our clients, from both the private sector and government agencies. Her primary responsibility was ensuring the smooth implementation and monitoring of all campaigns, as well as sharing the post-campaign results to the clients.
Nicx consistently goes above and beyond what's asked of her. Her commitment to excellence is truly remarkable. She is proactive, resourceful, and always willing to tackle new challenges. Her dedication has freed up my time to focus on networking and new projects, knowing that the day-to-day operations are in capable hands. (Thanks Nicx - so happy that we get to work with each other on a daily basis!)
NICOLAE was one of the best in their batch of no less than a hundred seniors in 2012. She was easily a stand out even when she was not that tall among the girls because she could write creatively and do an impromptu act with confidence and competence. She was a member of the first team from PLM -College of Mass Communication that won in the nationwide PANA advertising tilt, student category. On the first attempt at the ICCS, their team's documentary "Bato-Bato Pick" won hands down. Their group thesis, a PR Campaign for RORO, was one of the highly rated PR campaign thesis. All these were attributed largely to her admirable presentation skills, research-based outputs, and leadership that put a premium on esprit de corps --- proving that teamwork works. -- Ludmila "Ludz" R. Labagnoy , Former Teacher and Dean, CMC, PLM