2010
Computer Engineering Technology
Rizal Technological University
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Shopify
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Google Sheets
Canva
Typing
SAP SWB
Erplain
Citrix
SAP Sharepoint
ERP System
Online Marketplace (Shopee, Lazada, Tiktok, Etsy, Raket Ph, Facebook page)
Viber, Slack, Microsoft Teams
Paymongo
Video Editing
Certificates
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My Experience and Education
March 2024
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October 2024
Orijin Global Brands
(Ecommerce Admin)
Maintain well-organized financial records, including invoices, official receipts, and other essential documents, ensuring accuracy and accessibility.
Conduct regular bank statement reconciliations, verifying that all transactions are accurately recorded and addressing discrepancies promptly.
Organize and assign financial documents to appropriate accounts, ensuring the completeness of required documents, including Sales Invoices and Official Receipts.
Follow up proactively with clients on overdue invoices to ensure timely collections and maintain positive client relationships.
Oversee product inventory and order management on platforms like Shopify, Lazada, Shopee, and other e- commerce webstores, ensuring seamless operations.
Maintain accurate inventory records, identify discrepancies, and implement resolutions to optimize stock levels and prevent shortages or overstocking.
March 2025
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Current
Pru Life Insurance U.K.
(Customer Success Engineer)
Respond to client inquiries via email regarding policies, claims, and account information.
Assist clients with policy applications, updates, withdrawals, reinstatements, and other service requests. Provide information on insurance products, coverage details, and benefits.
Process and verify policy changes, beneficiary updates, and contact information requests.
Guide clients through online platforms (PRU Services, PRUAccess) and troubleshoot access issues. Coordinate with internal departments (New Business, Claims, Billing) to resolve customer concerns. Handle premium payment inquiries, billing adjustments, and payment method changes.
Track and follow up on pending transactions to ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Ensure compliance with company policies, data privacy, and regulatory requirements.
February 2016
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September 2023
SAP Concur Phils.
(CES Associate Consultant)
Reprocess Auditor:
Reviewed, verified, and captured invoice data using Concur's Intelligent Capture system, ensuring adherence to specific client guidelines for compliance and accuracy.
Provided hands-on training and guidance to preppers and verifiers, reducing error rates and improving batch accuracy through effective mentoring and knowledge-sharing initiatives.
Acted as a Subject Matter Expert (SME) for reprocessing procedures, batch preparation, and verification protocols, ensuring seamless operations and consistent quality standards.
Escalated discrepancies and identified issues from reprocess reviews to relevant stakeholders, collaborating to resolve errors promptly and efficiently.
Led the reprocessing of batches, overseeing corrective actions to rectify errors and inconsistencies, ensuring data integrity and timely completion.
Auditor I & II:
Accurately entered critical invoice information into Concur's Intelligent Capture system, maintaining compliance with company and client standards.
Reviewed and validated captured data, making corrections as necessary to uphold the highest standards of accuracy.
Identified and resolved data entry errors or escalated them to supervisors when required, ensuring consistent quality in processing.
Managed dedicated and high-priority client accounts, delivering timely and accurate invoice processing for escalated cases.
Processed invoices in multiple foreign languages, including APAC languages, Spanish, German, Czech, Hungarian, and Italian, meeting the diverse needs of international clients.
February 2015
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November 2015
Convergys Phils. Corp.
(AT&T Chat Billing Support)
Stay well-informed about AT&T's latest products, services, and promotions to provide accurate information to customers.
Respond to customer inquiries regarding AT&T services, equipment, promotions, roaming, and billing issues with clarity and professionalism.
Promptly address and resolve customer concerns, ensuring a positive customer experience.
Assess customer needs and recommend the most suitable products and rate plans to meet their individual requirements.
June 2014
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November 2014
Infinit-O Outsourcing
(Data Analyst)
Review documents and invoices, ensuring accuracy before entering data into the ERP system for seamless processing.
Process logistics documents, ensuring accuracy and quality in line with company rules and guidelines.
November 2013
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May 2014
ACS-Xerox Company
(Email Support - ITS Advisor)
Assisted customers with iTunes billing issues and resolved problems related to their purchases, while guiding them through downloading content.
Achieve customer satisfaction, meet efficiency metrics, and resolve issues effectively, while exceeding customer expectations to foster loyalty.
May 2012
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September 2013
Allsectech Manila, Inc.
(Quality Assurance)
Review and process documents for end-to-end mortgage processing in multinational banking and financial services.
Provide advisory and consulting services to clients, supporting loan modifications, collections, short sales, REO (Real Estate Owned), and foreclosure processes.
Ensure compliance with regulatory requirements while maintaining high standards of accuracy and efficiency throughout all stages of the mortgage process.
April 2011
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May 2012
American Data Exchange Corporation
(Business Process Associate - Quality Assurance)
Accurately enter relevant order information into the client-supplied application, following project specifications to ensure data integrity.
Proactively report any issues encountered with client-supplied applications to my immediate supervisor, ensuring timely resolutions.
June 2010
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November 2010
Datascope Communications Phils. Inc
(Business Process Associate)
Verify the accuracy of encoded data for lenders and mortgage service providers before moving on to the next field or order.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Exceptional typing speed of 55-60 words per minute, ensuring fast and precise data input.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.