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Bachelor of Science in Electronics and Communications Engineering
AMA Computer College
More Info About Me
• Trained Social Media Manager and Content Creator
• Extensively trained in SEO On-Page and Off-Page optimization
• Eight years of work experience as Technical Support / Remote Desktop Support / Customer Service Associate
• Demonstrated ability to diagnose, make out, isolate and fix problems linked to the operating systems and internet connectivity, IPTV, and VOIP
• Track record of working with end users, working together with different tiers of support, and other support desks crossways the customer environment
• Hands-on experience in responding, tracking, and following up to telephone, emails, and end-user requests for support
• Able to use Adobe Photoshop, Adobe Illustrator Canva, and Google Suite
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Search Engine Optimization
Transcriptionist/Annotator
Certificates
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My Experience and Education
July 2022
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2022
Appen
(Search Engine Evaluator / Transcriptionist)
Critique and rate the search results that return when searching for a specific terms/ Transcribe audio files
2005
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2016
Various Call Center Companies
(Technical Support / Customer Service Associate)
• Served as Technical Support/Customer Service Representative
• Remote Desktop Support (Agent and Customer)
• Corrects Order Errors (Agent and Customer)
• Pitch and Process Sales (Products and Services)
• Served as an Escalations/ Resolution Expert
• Provided Technical Support for Internet Connectivity (for Multinational Telco Companies)
• Provided Technical Support for desktops, Laptop, and Printers (for various multinational PC and Printer
Manufacturers)
2022
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2022
Congressional and Councilor Candidate
(Campaign Staff)
• Assist in managing the candidate's brand portfolio, including oversight of campaign strategies, social media, Event Organizing
• Served as a Field Director
2014
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2020
Political Affairs Office – Office of the Mayor Valenzuela City
(Part Time Administrative Aide III)
• Schedule appointments and maintain calendars
• Schedule and coordinate staff and other meetings
• Prepare communications, such as memos, emails, invoices, reports, and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Create and maintain filing systems, both electronic and physical
2017
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2018
Las Palmas Homeowners Association Inc.
(Corporate Secretary)
• Prepare and send out notices for board meetings and members' meetings
• Develop meeting agenda in coordination with the HOA President
• Record minutes of meeting
• Keep and maintain members list and ensure HOA official records are organized and up to date.
2018
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2022
Freelance
(Liaison/ Documentation Specialist)
• Assist in strategic partnerships by providing top-quality advice
• Facilitates effective knowledge management
• Provide technical assistance to project/event planning, coordination, monitoring and reporting in any collaboration
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO Specialist
Provide 100% SEO Services including Quality "On-Site "and "Off-Site "SEO. My purpose is to increase the website's rank a