Hey I am Monalisa

More Info About Me

Versatile and Results-Driven Professional with 10+ years of expertise in travel consultancy, financial advisory, customer service, and operations. A Canva Expert, Social Media Manager, and Content Creator, skilled in crafting compelling visuals and strategies that enhance brand engagement. Experienced in eCommerce, executive assistance, and business operations, ensuring seamless workflows and client satisfaction. A strategic thinker and adaptable leader, recognized for delivering tailored solutions, fostering loyalty, and driving measurable success. Passionate about efficiency, innovation, and creating impactful digital and business solutions.

Key Competencies

• Travel Planning & Coordination
• Financial Needs Analysis & Advisory
• Client Relationship Management
• Leadership & Team Collaboration
• Customer Service Excellence
• Digital & Social Media Marketing

Monalisa G Pates
Magalang Pampanga, Philippines
monalisa.galgo@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Strategy & Management
Canva Design & Creative Content Creation
Virtual Assistance & Business Support
Travel Consultancy & Itinerary Planning
Financial Advisory & Wealth Management
eCommerce & Dropshipping Business Management
Customer Service & Relationship Management

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
Bachelor of Science in Tourism

Goldenstate College

Award: Outstanding On-the- Job Training (Philippine Airlines, 2013)

2013
Bachelor of Science in Tourism

Goldenstate College

Award: Outstanding On-the- Job Training (Philippine Airlines, 2013)

2014 - PRESENT
Elgona Travel Consultancy Services
(Senior Travel Consultant)

• Designed customized itineraries, ensuring seamless and cost- effective travel experiences.
• Enhanced client satisfaction through detailed planning, proactive communication, and issue resolution.
• Negotiated vendor agreements to maximize savings and streamline logistics for clients.
Key Achievements: Consistently maintained a 95% client retention rate and expanded repeat customer base.

2020 - January 2025
Prudential PLC
(Licensed Financial Advisor)

• Provided personalized financial strategies to meet clients’ short-term and long-term goals.
• Delivered top-performing results, recognized as National Achiever of the Year for 3 consecutive years.
• Led workshops and consultations, educating clients on investment and insurance opportunities.
Key Achievements: Generated a 25% increase in new client acquisition year-over-year.

2021 - 2024
Nicezhop
(E-commerce & Drop-shipping Manager)

Managed 100% of business operations, including order fulfillment, supplier coordination, and customer service.
Handled customer inquiries and support with a 98% response rate, ensuring quick resolutions and high satisfaction.
Reduced order delays by 85% through efficient inventory management and supplier coordination in Spain.
Achieved a 95%+ order fulfillment success rate, ensuring timely product deliveries and minimizing disputes.
Optimized product listings and marketing strategies, leading to a 30% increase in monthly sales.

2019 - 2021
Nicezthings Company
(E-Commerce Customer Support & Operations Coordinator)

• Spearheaded customer support operations, resolving 90% of queries within SLA guidelines.
• Collaborated with cross-functional teams to streamline inventory processes and enhance order accuracy.
Key Achievements: Reduced delivery delays by 20% through process optimization.

2015 - 2016
Toys R Us SINGAPORE
(Management Trainee)

Supported sales initiatives and customer service programs, driving a 15% increase in sales.
Trained and mentored junior team members to uphold company standards.

2014 - 2015
Non-Government Organization
(Secretariat)

• Organized large-scale conventions, managing schedules for 1,000+ participants.
• Coordinated with Indigenous and religious leaders to ensure smooth event execution.

2009 - 2013
Jollibee Food Corporation Pioneer Branch
(Cashier & Host (Under SEEDS Program))

• Delivered exemplary service as a cashier and hosted special
events and children’s parties.
Award: Best Cashier (Consecutive Years)

2017 - 2020
Cultural Exchange Participant / Netherlands & Denmark
(Cultural Exchange Participant / Netherlands & Denmark)

• Gained cross-cultural understanding while fostering strong relationships with host families.
• Represented Filipino culture and traditions during travels across 12 European countries.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Executive Assistant

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing for websites, social media, marketing materials.

Canva Expert | Social Media | Branding | Digital Strategy

Transforming ideas into stunning visuals! 🎨✨

Testimonials

Author

Mr Johnny and Ms. Britt and Family

Hi Monalisa,

Thank you for The Well planned travel around The phillipines

We have had a Wonderful vacation and many good experiences ,everything is PERFECT!Super..

Med venlig hilsen

Author

Ms.Lyka Marie

She’s so happy while his parents is traveling in a beautiful place here in Philippines.

Author

Mrs.Lapiceros

From check in to travel they are very happy while assisting them.They even call me telling how happy they are including their parents,enjoying the beauty of Boracay!

Author

Mrs.Villeza

She’s grateful that she can able to invest at the young age.

Author

Mrs.Kyza

Before she left in the Philippines she’s doing a lot of research,where to get an Insurance policy and thankfully she’s my followers in my page. And she’s so happy to message me, and ask an appointment. And after a meeting a lot of question and discussion that I answered will, she decided to get her policy on that day!

Author

Mrs.Jen

Same with Mrs.Kyza she’s my followers in my page and she’s so happy to get a policy of her own when she’s in vacation here in the Philippines,and after a month she decided to get a policy for her parents and siblings.

Author

Mrs.Van Te Brake

This girl is decided while traveling to Manila,this is so funny when she called me and told me to process her Insurance before she left in the Philippines from vacation. And also she’s a regular client of the travel agency I handled.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Magalang Pampanga,
Philippines
Email :
monalisa.galgo@gmail.com


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