2018
Bachelor of Secondary Education with a major in English
Western Mindanao State University
More Info About Me
Hi there! My name is Milfie Parohinog, but you can call me Millie. I am 27 years old, single, no kids, and currently living in Kuala Lumpur, Malaysia.
I am a detail-oriented customer service representative, a lead generator, and a data entry specialist. I gathered these from working for BPO companies for 4 fruitful years. My passion for customer support and helping businesses grow is built on a strong ability to work independently and in a team environment, as well as a great ability to organise and multitask. Skilled virtual assistant with expertise in Facebook advertising, lead generation, and DM setting. Efficient in managing ad campaigns, generating leads and engaging prospects to support client growth and conversions.
I am a woman who values integrity, honesty, and responsibility, which I believe are the essence of being not just a virtual assistant but a person.
My Skills and Competencies
Facebook Advertising
Social Media Management
DM Setter/Lead Generation
Certificates
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My Experience and Education
2022
-
2023
TDCX Malaysia
(Account Specialist)
-Payment processing platform-
Taking calls, chats and emails to help our users accept payments from their customers online.
Help them in setting up an account, update or add a bank account for their payouts, and generate reports.
Assist them with their payouts to their bank, invoices, billing, tax and subscription.
Responsible in fixing minor issues with their payment terminal, educating users on the pricing and fees.
Handles disputes both from the users and customers.
Anything related to a payment platform for online and in-person transactions.
January 2024
-
June 2024
Project Seven Studios
(DM Setter)
- Assist military members who are interested in real estate investment using their VA Home Loan benefits.
- Responsible for starting and managing chats with potential customers on social media.
- Main goal is to generate qualified leads
- Expert in Go High Level
2020
-
2022
Qualfon Philippines
(Customer Service Representative)
-1 year in Travel & Tours-
Take emails to help the customers with their bookings.
Handle refunds and disputes.
Assist them with their tickets to tourist attractions.
- 1 yr in Grocery Industry -
Taking inbound calls to help the drivers in shopping and delivering the customer’s groceries.
Handle refunds, payments and disputes
2018
-
2019
Wipro Ltd
(Collection Advisor)
- TELCO -
Make outbound calls to collect payments for Telephone and Internet bills.
Responsible in fixing billing issues.
My Services
Lead Generation
Conduct extensive research, execute strategies for connecting with the potential leads and schedule a call with them.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Facebook Ads Management
Skilled at creating and managing ad campaigns on the platform to achieve specific goals.