2017
HRM
Cavite West Point College
More Info About Me
I have worked as a virtual assistant for one year. I managed Facebook ads, social media accounts, and bookkeeping. But prior to this, I worked as a Customer Service Representative for a major company. 7 years in the business , worked for many telecommunications providers, including Frontier, Comcast, and AT&T. later change careers to become a Financial Specialist with Barclays as a Team Leader, then moving on to American Express to manage Business Clients.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2022
American Express
(Customer Care Professional)
Helping Customer needs of their Business-
Checking on Card Member's account and resolving the issue about the transactions-
Disputing some charges that a Card Member is calling for a specific merchant or for a wrong transaction-
Assisting them out for multiple number of employees account-
2022
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2022
Healthy Coach Business Academy
(Executive Assitant)
-Getting Leads for the business
-Sending individual invites for the member of a Facebook community
-Explaining what covers with the business that is being offered
2022
-
2022
Telus
(Team Coach)
Managing Team Stats-
Driving them to perform and providing excellent customer service-
Supports with the process-
Coaching for opportunities-
Directly reporting to the operation managers to give updates with the current metric for day, week , and month basis-
Finish first step for 6 sigma-
Certified for Barclays Products and services-
2021
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2022
Farmer's Insurance
(Appointment Setter)
-Cold Calling
-Introducing for the insurance and what is the quote
2017
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2022
VXI
(Account Associate 3)
Certified with AT&T Products and Service-
Certified with 7 Habits-
Certified with 360 Coaching-
Promoted as a Subject Matter Expert , supports for agents with their question doing data analysis of the metric of a cluster , forecast for a dissatisfied customer and attending supervisor call -
Attending what a Team need if their effective supervisor is not available on a certain day-
2015
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2017
Alorica
(Tech Support)
-Certified with Comcast Products and Services
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.