Virtual Assistant - DATA Research

Data Research, Data Entry, and Data Analyst, Data Cleaning

Real Estate Virtual Assistant - Data Manager

• Social Media Manager
• Data Puling from Propstream, Batch Leads, MLS, Zillow, County Records, Data Research, Data Cleaning and Skip Trace.
• Text Campaigns and Cold Calling Campaigns.
• REISIFT, SALESFORCE, PODIO, REsimpli and ZAPIER
• CALLTOOLS, MOJO, AIRCALL, LAUNCH CONTROL
• Carried out day-to-day duties accurately and efficiently and Email management.

Real Estate Virtual Assistant - Data Manager

• Data Puling from Propstream, Batch Leads, MLS, Zillow, County Records, Data Research, Data Cleaning, and Skip Trace.
• Text Campaigns and Cold Calling Campaigns.
• REISIFT, SALESFORCE, PODIO, REsimpli, and ZAPIER
• CALLTOOLS, MOJO, AIRCALL, LAUNCH CONTROL
• Carried out day-to-day duties accurately and efficiently and Email management.

Virtual Assistant Manager - Loan Processor

• Social Media Manager
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
• Examined customer loan applications for loan approvals and denials.
• Developed systems to track and log work issues.
• Conducted training and applied change management to achieve desired outcomes.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Wrote engaging and successful marketing, advertising, and website copy.
• Identified appropriate marketing channels and target customers for campaigns.

CSR - Billing Specialist

• Handled a high volume of inbound calls pertaining to a reconciliation of delinquent accounts.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
• Generated and submitted invoices based on established accounts receivable schedules and terms.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Real Estate Virtual Assistant

• Social Media Manager
• Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
• Offered friendly and efficient service to customers and handled challenging situations with ease.
• Social Media Manager
• Evaluated and selected scenes for pacing, entertainment value, and continuity, trimmed shots, and edited content.
• Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
• Leveraged a strong understanding of WordPress core to manipulate admin and theme components.

Virtual Assistant - Insurance Associate

• Paperwork, maintaining documents, and accurately recording information.
• Processed and recorded new policies and claims.
• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
• Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
• Assessed products or services to evaluate conformance with quality standards.

Fraud Analyst

• Contacted customers directly to notify them of fraudulent activity and minimize impacts.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Gathered evidence, which included recorded and written statements, financial documentation, and audio materials for examination.
• Summarized all key information regarding the investigation into a detailed report for delivery to the client.

Process Associate

• Resolved problems, improved operations, and provided exceptional service
• Scheduled signings and gathered required paperwork.
• Prepared file for final clear-to-close by branch management.
• Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
• Handled any conditions sent from underwriting departments.

Freelance CSR/Virtual Assistant

• Email Support
• Provided primary customer support to internal and external customers.
• Generated, distributed, and filed copies of all billing paperwork.
• Worked productively with customers to meet order requirements and service expectations.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
• Handled a high volume of inbound calls pertaining to the reconciliation of delinquent accounts.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.

FRAUD ANALYST

DATA RESEARCH, DATA CLEANING

Computer Literate (WordPress, CRM, Microsoft Windows Application Word, Excel, Power Point, Internet Web Browsing, E-mail)

SEO

MULTITASKING ABILITIES

CRITICAL THINKING AND PROBLEM SOLVING

VIDEO EDITIING

CUSTOMER RELATIONS AND COMMUNICATIONS

DATABASE ADMINISTRATION

RECORDKEEPING

SOCIAL MEDIA

TEAMWORK AND COLLABORATION

LEADERSHIP

PROFESSIONALISM AND STRONG WORK ETHIC

ORGANIZATIONAL

TECHNICAL

MANAGEMENT

CREATIVE

Bachelor Of Science in Hotel and Restaurant Management

Universidad De Zamboanga - Zamboanga City
Received Varsity Scholarship
Member of Danceport Team Zamboanga Member of Volunteer PRISAA Secretariat Table Skirting (3rd placer) School year: 2011 – 2012
Flair Tending (2nd placer)
Athlete of the year
Regional PRISAA Games (Gold Medalist- Dancesport) Pagadian City2015
National PRISAA Games (Asst. Coach- Dancesport) Ilo-ilo City 2015
Regional PRISAA Games (Gold Medalist- Dancesport) Dipolog City 2014
National PRISAA Games (Top 7 – Dancesport) Tagum City 2014
Regional PRISAA Games (Gold Medalist- Dancesport) Dipolog City 2012
National PRISAA Games (Top 7 – Dancesport) Cebu City 2012